ATM Operations Analyst-OMBP

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

About the role

To provide day-to-day analysis, research, and resolution of issues identified within the OMBP ATM network. Supports ATM hardware ordering, invoice processing, vendor management, performance monitoring, reporting, and project activities. Gathers and compiles operational data for recurring reports and collaborates with Home Office teams and global business units to support ATM operations.

Responsibilities

• Analyze, research, and resolve ATM network issues, including technical or operational problems that affect service delivery
• Monitor ATM performance and prepare daily, weekly, monthly, and ad hoc reporting for operational review
• Coordinate the end-to-end ATM hardware purchase order process, including ordering, tracking, and delivery management
• Validate, submit, and support payment of vendor invoices in accordance with established processes
• Build and maintain positive working relationships with vendors to support issue resolution, hardware delivery, invoice processing, and ongoing ATM operational needs
• Communicate with Home Office teams, in-country associates, and global business units to gather information and resolve operational matters
• Support ATM-related projects by providing operational input, tracking assigned activities, and assisting with implementation needs
• Organize and prioritize assigned work to meet reporting deadlines, purchase order timelines, invoice processing needs, and project commitments
• Perform other duties as assigned

Requirements

• 3+ years of experience in ATM operations, payment operations, financial services operations, technology operations, or a related discipline
• Experience troubleshooting and resolving technical or operational issues
• Experience meeting reporting deadlines and compiling data for recurring reports
• Strong organizational skills with the ability to prioritize tasks and meet deadlines
• Ability to work independently and as part of a team
• Strong written and verbal communication skills

Desired Qualifications

• Understanding of ATM technology and operations, ATM monitoring tools, and ATM hardware/software
• Bachelor's degree in Business Administration, Information Systems, Finance, Operations Management, or related field; or equivalent combination of education, training, and experience

Schedule

Monday - Friday, 8:00AM - 5:00PM

Location

300 Convent Street, San Antonio TX 78205

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.

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