Atlassian Software Engineer

Responsibilities

• Configure workflows and spaces in Jira and Confluence.
• Support reporting and automation using JQL and CQL.
• Develop custom tools and plugins using HTML, CSS, JavaScript, and related technologies such as Python and Groovy.
• Write efficient JQL and SQL queries to support reporting, analytics, and data integration needs.
• Develop and customize Atlassian functionality by writing JQL/CQL queries, Groovy scripts, and Confluence user macros.
• Rapidly prototype and iterate on solutions, incorporating feedback and demonstrating progress regularly.
• Create and maintain technical documentation, troubleshooting guides, dashboards, and knowledge base articles in Confluence.
• Develop how-to guides, presentations, and user instructions, ensuring accuracy and professional quality prior to distribution.
• Conduct remote or in-person Jira/Confluence demonstrations, training sessions, and troubleshooting support as required.
• Participate in Agile team activities, including daily stand-ups, sprint reviews, retrospectives, and backlog management.
• Manage individual work tasks through Jira boards and internal ticketing systems, ensuring alignment with service level agreements (SLAs) and timely customer support.
• Coordinate schedules with teammates to ensure customer support coverage during core hours (8 AM – 5 PM Pacific, Monday–Friday).
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• At least 3 years of experience in Atlassian products, specifically Jira and Confluence.
• Experience with Agile methodologies such as Scrum and Kanban.
• Strong problem-solving and communication skills.
• Ability to work independently and manage multiple projects simultaneously.
• Proficiency in HTML, CSS, JavaScript, and Python.
• Experience with SQL and JQL.
• Experience with CI/CD pipelines and unit testing.
• Excellent written and verbal communication skills.
• Ability to work remotely and occasionally travel to Los Angeles for troubleshooting events or product/tool demonstrations.