Athletics Travel Manager, Michigan Athletics

About the Company

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, fashion, and culture. The company provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, New York Fashion Week, and more.

An official partner and service provider to over 150 iconic rights holders—such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC, WWE, and PGA of America—On Location also owns and operates its own unique experiences. As a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company, On Location delivers world-class hospitality and event access.

About the Role

The Account Manager provides athletic travel support for the university, delivering the highest level of personal service to coaches, athletes, and staff members. This role requires dependability, punctuality, and experience with both domestic and international group and individual travel. The position is on-site five days a week at the University of Michigan.

Responsibilities

• Handle occasional vacation coverage for other schools.
• Arrange all aspects of athletic individual travel, including GDS domestic and international air, hotel, and car bookings.
• Manage all aspects of athletic team travel, including group contract air, group hotel blocks, and charter bus bookings.
• Calculate and perform exchanges for both group and individual travel, domestic and international.
• Oversee group hotel and bus invoicing to meet monthly deadlines.
• Understand and utilize Anthony Travel Group Airline Benefits and Preferred Bus and Hotel Programs.
• Provide excellent customer service to external and internal customers via phone and email.

This job description is not exhaustive; duties and responsibilities may change with or without notice.

Requirements

• Proficient in Sabre GDS, with a preference for five years of travel agency experience.
• Experience with air, car, and hotel bookings.
• Knowledge of airline exchanges, individual and group pricing records.
• Familiarity with general office PC-based programs, including Microsoft Office 365.
• Strong judgment and decision-making skills.
• Ability to produce accurate work under tight ticketing deadlines.
• Fast thinking and professional customer service skills.
• Exceptional verbal and written communication skills.
• Proven ability to manage multiple tasks concurrently.
• Must be punctual and maintain regular attendance.

Core Values

• Out ahead: We move with boldness and urgency, taking smart, calculated risks to push boundaries and lead the future of sports and entertainment. We play to win, driven by the relentless spirit of a challenger and the discipline of a champion.
• Oh sh*t! content and experiences: Excellence is our baseline. We bring passion, energy, and precision to everything we do, whether creating content, delivering unforgettable moments, or enabling them behind the scenes. Everyone contributes to the impact.
• One unstoppable team: We operate as one team, united by purpose and free from silos or egos. Collaboration is our competitive edge: we share openly, support consistently, and win and lose together to amplify our impact.
• Open minded: We lead with curiosity, valuing diverse voices and ideas. Embracing different perspectives fuels bold ideas and drives great work.
• Own the outcome: We take ownership of our actions and results, holding ourselves to high standards and earning trust through consistency. Integrity guides us—we do what’s right, even when no one’s watching.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off.
• 401k plan.

Compensation includes a competitive salary, commensurate with experience.