Athletic Trainer – Member Engagement

About the role

Protera Health is seeking a licensed Athletic Trainer to support a targeted member re-engagement initiative. Working from claims and electronic medical record data, this individual will identify members with recurring fee-for-service musculoskeletal utilization, contact them to assess their current needs, and reconnect appropriate members with Protera’s clinical care team. This position is distinct from our clinical education Athletic Trainer role and our Enrollment team. It sits at the intersection of data-informed outreach, clinical review, member engagement, and triage.

The ideal candidate has experience working directly with patients in a physical therapy, rehabilitation, orthopedic, or other musculoskeletal clinical setting. This is initially a part-time contract position, with the potential to transition to full-time as program demand grows.

Responsibilities

• Member Identification and Clinical Review
  • Review claims and EMR data to identify members with recurring fee-for-service utilization related to musculoskeletal conditions.
  • Evaluate available clinical information using established protocols and program criteria.
  • Identify members who may benefit from re-engagement with Protera’s clinical care team.
  • Escalate urgent or clinically concerning cases through the appropriate channels.
• Member Outreach and Re-engagement
  • Conduct outbound telephone outreach to identified members.
  • Assess each member’s current status, barriers to care, and interest in re-engaging with the program.
  • Use clinical judgment and structured protocols to determine the appropriate next step.
  • Route appropriate members into clinical care pathways and close cases that do not require further intervention.
  • Navigate sensitive patient conversations with empathy, professionalism, and clarity.
• Documentation and Care Coordination
  • Document outreach attempts, member conversations, clinical findings, and triage decisions accurately and promptly.
  • Maintain documentation in accordance with organizational, regulatory, and privacy requirements.
  • Coordinate with Protera’s multidisciplinary clinical team to ensure smooth handoffs for re-engaged members.
  • Communicate relevant clinical or operational concerns to the appropriate team members.
• Reporting and Process Improvement
  • Track outreach volume, contact rates, conversion rates, and re-engagement outcomes.
  • Support reporting on program performance and member outcomes.
  • Identify and report data-quality or workflow issues that may affect member identification or outreach.
  • Recommend opportunities to improve the accuracy, efficiency, and effectiveness of the re-engagement process.

Requirements

• Current Board of Certification for the Athletic Trainer certification and applicable state licensure in good standing.
• Experience working directly with patients in a physical therapy, rehabilitation, orthopedic, sports medicine, or musculoskeletal clinical setting.
• Strong clinical judgment and the ability to apply structured protocols consistently.
• Comfortable conducting outbound telephone outreach and navigating sensitive patient conversations.
• Excellent written documentation and verbal communication skills.
• Able to interpret clinical records and work across electronic medical record systems.
• Organized, dependable, and capable of managing work independently in a remote environment.
• Comfortable working in a developing program where workflows and responsibilities may evolve.

Preferred Qualifications

• Experience working alongside musculoskeletal physicians, advanced practice providers, physical therapists, or rehabilitation professionals.
• Experience reviewing claims, utilization, or other healthcare data.
• Background in utilization review, case management, care coordination, or population health.
• Experience working with orthopedic, rehabilitation, pain-management, or other musculoskeletal populations.
• Experience supporting virtual or technology-enabled healthcare programs.

Logistics

• Employment Type: Part-time, independent contractor (1099).
• Location: Fully remote, requiring a private professional workspace and reliable high-speed internet.
• Hours: Flexible; the position is expected to begin at approximately 5–10 hours per week, with the potential for hours to increase as program demand grows.
• Compensation: $30–$35 per hour, commensurate with experience. Compensation structure may change if the position transitions to full-time employment.
• Growth Potential: Opportunity to transition to a full-time position as program volume increases.
• Work Authorization: Candidates must be authorized and able to work in the United States.
• Hiring Locations: AL, AZ, CO, FL, GA, IL, IN, KS, LA, MD, MI, MN, MO, NC, NE, NJ, NV, OH, OR, PA, SC, TN, TX, UT, WA, and WI.

Why Protera

• Help members reconnect with appropriate musculoskeletal care.
• Work at the intersection of clinical care, healthcare data, and patient engagement.
• Collaborate with an experienced multidisciplinary virtual care team.
• Contribute to the development of a growing member re-engagement program.
• Work remotely with a flexible part-time schedule.
• Join a mission-driven company focused on delivering the care we would want for our own families.