Aternity Performance Engineer

Essential Duties And Responsibilities

• Guide customers on application performance and monitoring
• Create custom reports and dashboards
• Identify trends for application performance across the enterprise
• Troubleshoot APM infrastructure issues
• Provide support for internal and external customers in an enterprise environment
• Support other team members in troubleshooting and project efforts
• Configure and install APM software
• Resolve support issues as they are escalated through the support tiers by troubleshooting cloud and local infrastructure
• Create, oversee, and maintain SOPs for customers
• Ensure customers receive top of the line support in a polite and courteous manner
• Maintain technical documentation as required
• Suggest improvements to increase application and/or endpoint performance
• Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period
• Submit MSRs (weekly, monthly, etc.)
• Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly
• Complete required compliance training as assigned

Qualifications, Knowledge, And Critical Skills

• Strong knowledge of Aternity, Tableau, Alluvio, Dynatrace, or similar tools
• Excellent communication, organization, and writing skills
• Sharp troubleshooting skills
• Able to work independently
• Organizational and mentoring skills
• Knowledge of both Windows and Linux server OS
• Knowledge of API in pulling of data sets for analysis

Education & Work Experience

• Bachelor's Degree in a related discipline (e.g., Computer Science, Computer Information Systems, Math, and Engineering)
• or 6 years of equivalent experience
• Minimum of six (6) years in the industry as a Systems Engineer and/or Network Administrator

Certifications, Licenses

• DoD 8570 IAT II certification – CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP

Special Requirements

• Minimum of a Secret clearance with the ability to obtain a Top Secret clearance

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Employees need to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear
• Most positions require the ability to work on a desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format
• Employees may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds

Work Environment

• Employee will be working indoors in an office environment with other people
• Potential moderate temperature fluctuations
• Typical indoor and computer related noise level, and typical office, paper, and equipment related dust
• Exposure to video display terminals occurs on a regular basis