At Your Service Center Associate, Maui - Part Time

About the role

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy’s service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You’ll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

Responsibilities

• Come in energized, wear your name badge with pride, greet teammates with warmth, and help ensure the At Your Service area is clean, organized, and ready for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on trends and promotions so you’re prepared to support the team and engage customers confidently.
• Welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations that build lasting relationships.
• Assist customers in all aspects of total store fulfillment, including BOPS, be proficient in all systems needed to complete transactions, and ensure the collection area is organized for a friction‑free pickup experience.
• Help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of BOPS orders.
• Finish strong by sharing Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• Support teammates with honesty, care, and collaboration to better serve customers and communities.
• Strive to improve every day, take pride in your work, achieve sales goals, and learn from each other to deliver individual and store results.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Make prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture; able to adapt to changing priorities, work independently, and thrive in team dynamics.
• Comfortable handling electronic devices.
• Essential physical requirements: talking, lifting, constant moving, standing, and reaching with arms and hands.
• Ability to stand for at least two consecutive hours.
• Ability to lift at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Benefits

• Dynamic, inclusive environment with competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Opportunity to join Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.