At Your Service Center Associate, Mall at Rockingham Park - Part Time

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, no invented details. Must remove boilerplate like EEO, legal, navigation, cookie, etc. Also remove duplicated lines, application instructions. Must not include sections with filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. Let's parse the posting. Content: - Intro story about Macy's (maybe not needed? It's part of job overview but could be considered "About the role"? Actually it's about company story. Could be part of "About the role"? Might be considered fluff but it's substantive? It's about company story, not role specifics. Might be considered not needed? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." The story about Macy's is part of job posting but not specific to role. It's still substantive. However we need to decide where to place it. Could be in a section like "About the role" or maybe we can put it in a

before sections. The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid having a preamble before sections. Probably okay to have a

with the story. Then "Job Overview As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy’s service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You’ll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in." That's role overview and responsibilities. Then "How Our At Your Service Colleagues Spend Their Day…" with bullet-like paragraphs describing daily activities. That's responsibilities. Then "Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here." That's schedule info. Then "Who You Are" list of requirements: Flexible availability..., Must be able to: Understand and communicate..., Read and understand..., Makes prompt..., Be comfortable..., Meeting daily sales goal challenges, Responsible for acquiring new customers..., Enjoy meeting..., Resourceful..., You can handle electronic devices... That's qualifications/requirements/skills. Then "Essential Physical Requirements You Will Perform This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions." That's physical requirements, could be part of Requirements or Qualifications. Then "What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities." That's benefits. Then "Some Additional Benefits We Offer Include Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here." More benefits. Then "About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com." We need to remove boilerplate: EEO, equal-opportunity, scam-warning, legal, navigation, cookie, duplicated lines, application instructions. Also remove "About Us" maybe? It's about company but could be considered fluff. However it's substantive about opportunities. Might keep as a short paragraph but not as a heading. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine company story and About Us into a brief intro paragraph. We must not include Pay section unless posting actually states pay. It does not state specific pay; only says "competitive pay". That's not specific; we should not create Pay section because it's not specific (like "commensurate with experience" etc). The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. For Pay, we have only "competitive pay" which is vague; maybe considered filler? It's not a specific number. Safer to omit Pay section. Schedule: we have specific schedule info: full-time 30+ hours, part-time 12-24 hours, weekend shifts required. That's specific enough to include Schedule section. Benefits: we have specific benefits: health and wellness coverage, 401(k) match, paid time off, eight paid holidays, continuous learning, leadership development, colleague resource groups, volunteer opportunities, merchandise discounts, performance-based incentives, annual merit review, employee assistance program. That's specific enough to include Benefits section. Now we need sections: About the role (maybe include job overview), Responsibilities, Requirements, Qualifications, Skills, Benefits, Schedule. We could combine Requirements/Qualifications/Skills into one section if thin. But we have distinct lists: "Who You Are" includes requirements (availability, communication, decision making, etc.) and also skills (resourceful, electronic devices). Physical requirements also. Could make a single "Requirements" section covering all. Responsibilities: from Job Overview and "How Our At Your Service Colleagues Spend Their Day…" plus maybe "You’ll also help keep the shopping space clean..." We'll produce HTML:

Intro story about Macy's (maybe combine with About Us).

About the role

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy’s service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You’ll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

Responsibilities

• Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Uphold Macy’s service standards while ensuring a friction‑free pickup experience.
• Welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations.
• Assist customers with total store fulfillment, including BOPS, and be proficient in all systems needed to complete transactions.
• Keep the collection area organized and recover merchandise to maintain a shoppable space.
• Keep pickup and return areas clean and ensure timely completion and curbside delivery of BOPS orders.
• Share Loyalty program benefits, ensure customers have all they need, and end interactions with a sincere thank‑you.
• Support teammates with honesty, care, and collaboration.
• Strive to improve daily, take pride in work, achieve sales goals, and learn from others to deliver individual and store results.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Make prompt, sound decisions in real time to address customer needs and resolve issues.
• Comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture; able to adapt to changing priorities, work independently, and thrive in team dynamics.
• Comfortable handling electronic devices.
• Physical requirements: ability to talk, lift, constantly move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 lbs.; stoop, kneel, crouch, climb ladders; reach above eye level; possess close vision, color vision, depth perception, and focus adjustment; frequent use of computers, handheld equipment, cash register, and ability to process register transactions.

Benefits

• Dynamic, inclusive work environment with competitive pay.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program (mental health counseling, legal