ASSURE Patient Specialist - Columbia, Missouri (1099 Contractor, Per Diem/On Call)

About the role

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. Founded in 2014, Kestra combines high-quality devices with wearable technology to enhance patient care. The ASSURE Patient Specialist (APS) supports the sales organization and Regional Clinical Advisors (RCA) by conducting patient fittings.

Responsibilities

• Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator.
• Provide instruction and instill confidence in Assure® patients with demonstrated patient care skills.
• Contact prescribers, caregivers, and patients to schedule services.
• Accept assignments that may include daytime, evening, and weekend hours.
• Travel to hospitals, patient's homes, and other healthcare facilities to provide fitting services.
• Measure the patient to determine the correct garment size.
• Review and transmit essential paperwork with the patient to receive the Assure® garment and services.
• Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings.

Competencies

• Passion: Excitement about the company and a sense of urgency.
• Integrity: Commitment, accountability, and dedication to ethical standards.
• Collaboration/Teamwork: Inclusivity across all Team Members, regardless of geography, position, or product/service.
• Action/Results: High energy, decisive planning, and timely execution.
• Innovation: Generation of new ideas through original thinking.
• Customer Focus: Exceeding customer expectations and maintaining a focus on quality.
• Emotional Intelligence: Managing one's own emotions and influencing others effectively.
• Highly organized and detail-oriented.
• Passionate about the heart-failure space and a strong desire to make a difference.
• Strong interpersonal skills with excellent communication abilities.
• Interest and desire for lifelong learning to continuously improve.

Requirements

• 1 year in a paid patient care experience (not as a family caregiver).
• A clinical or engineering background, including but not limited to nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians.
• Disclosure of personal NPI number (if applicable).
• Completion of background check (Florida and Ohio require a level 2 screening paid for by Kestra).
• Willingness to pay an annual DME fee which is deducted from completed work orders.
• Ability to pay for vendor credentialing upfront during a 90-day probationary period.
• Experience in patient and/or clinician education.
• Valid driver's license in state of residence with a good driving record.
• Ability to consistently work in the field in and around Brownsville, TX. Disclosures are required for any potential relationships and referral sources.
• Must be able to achieve credentialing for hospital system entry, including documentation of vaccination and immunization status, passing background check, and drug screening testing.
• Completion of online courses, such as HIPAA, Bloodborne Pathogens, and Electrical/Fire Safety.

Physical Demands

• Ability to travel by car.
• Frequent repetitive motions, such as wrist, hand, and finger movements, including keyboard and mouse usage.
• Frequent stationary position, often standing or sitting for prolonged periods.
• Frequent computer use.
• Frequent phone and other business machine use.
• Occasional bending and stooping.
• Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle.

Work Environment

• Variable conditions during travel.
• Minimal noise volume typical to an office or hospital environment.
• Environmental exposure to infectious disease (hospital and clinic settings).
• Extended hours when needed.
• Drug-free workplace.