ASSURE Inventory Service Associate (ISA) - Milwaukee, Wisconsin (1099 Contractor)

ESSENTIAL DUTIES

• Contact prescribers, caregivers and patients to schedule return services.
• Conduct inventory management services which will include cycle counts.
• Move inventory around in the area to get the needed inventory to the sites for the fittings at hospitals, patient homes and clinics as necessary.
• Afford assignments as necessary, which could include daytime, evening, and weekend hours.
• Travel to patient homes, hospitals, and other healthcare facilities to provide retrieval services which may or may not include travel to high-risk areas.
• Assist patients in packing up the Assure® system and all components.
• Review and transmit essential paperwork with the patient to retrieve the Assure® garment and WCD system.
• Manage the return of inventory, including the Assure® system kits, garments, and electronic equipment including the drop off of the Assure® system at a local FedEx or approved Walgreens drop off location.
• Cookordinate and drop off retrieved equipment at Kestra preferred shipping partner(s).

COMPETENCIES

• Passion: Contagious excitement about the company – sense of urgency.
• Commitment to continuous improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.
• Excellent communication and customer service skills; willingness to work with prescribers, patients, and caregivers
• Comfortable with entering patient residences.
• Highly organized, service and detail orientated.
• Strong time-management skills and ability to work independently.
• Ability to handle Assure ® system kits, garments, and electronic equipment with care and attention to detail.
• Trustworthy and able to abide by all HIPPA regulations and Kestra policies.

QUALIFICATIONS

• Education/Experience Required: Highschool diploma or equivalent.
• Completion of a comprehensive background check following offer of Agreement.
• Valid driver’s license in state of residence with a satisfactory driving record.
• Reliable transportation.
• Ability to provide proof of motor vehicle insurance.
• Knowledge of MS Office, MS Teams (Preferred).
• DME Retrieval Experience (Inventory Management experience (Preferred)).