Assurance Technology Manager

About the role

The Assurance Technology Manager leads and coordinates Assurance technology operations, user support, implementation initiatives, and technology transformation efforts. The role provides oversight, coaching, and direction for day-to-day support activities while also serving as an escalation point for complex technology, data, and process issues. This position supports successful deployment, adoption, migration, and ongoing operation of Assurance technologies, including the transition from the current audit platform to the Audit Platform of the Future (APF), and helps establish scalable support processes, strong data quality practices, effective training and documentation, and consistent technology-enabled workflows across the Assurance practice.

Responsibilities

• Provide oversight, coaching, and direction to Assurance Technology support personnel and coordinate day-to-day support operations.
• Manage support queues, service levels, tracking records, and issue escalation processes; serve as an escalation point for complex technology and process-related issues.
• Monitor support trends and recurring issues to identify opportunities for user education, process improvement, and stronger support practices.
• Support implementation of Assurance technology initiatives and software rollouts, including coordination of post-implementation support and issue resolution.
• Coordinate APF testing, implementation, and ongoing operational support, including migration activities to the APF.
• Oversee and support trial balance and engagement data migration activities; validate migrated information, identify exceptions, and coordinate resolution of migration-related issues.
• Support engagement teams during technology transition activities and identify risks or issues that may affect implementation success.
• Promote data quality across Assurance platforms by reviewing imported and migrated information for completeness and accuracy and supporting improvements to data integrity and consistency.
• Provide oversight and support for the Assurance technology portfolio.
• Coordinate operational support for key software and related data workflows, including PDF data extraction and journal entry testing support.
• Maintain and oversee user guides, FAQs, training materials, process documentation, support documentation, and knowledge base content.
• Support delivery of training programs and technology enablement initiatives to drive adoption and effective use of Assurance technologies.
• Support implementation, adoption, and operational workflows for new and emerging Assurance technologies, including AI-enabled audit tools.
• Identify opportunities to improve, standardize, and scale technology-related processes and support long-term technology transformation initiatives aligned with the APF.

Qualifications

• Bachelor's degree or equivalent educational background in accounting, finance, business, information systems, technology, or a related field.
• Minimum 5 years experience in supporting Assurance or audit technology operations, platform administration, technology implementation, data workflows, or a related business technology environment.
• Demonstrated ability to lead, coach, and coordinate support personnel and to manage service levels, priorities, and issue escalations.
• Strong troubleshooting, analytical, and problem-solving skills with the ability to coordinate resolution of complex technology, process, migration, and data issues.
• Strong attention to detail and commitment to data completeness, accuracy, integrity, and consistent process execution.
• Strong organizational and time-management skills with the ability to manage multiple operational and implementation priorities.
• Strong written and verbal communication skills, including the ability to develop clear documentation, knowledge resources, and training materials and to work effectively with engagement teams and other stakeholders.
• Ability and willingness to learn and support evolving Assurance technology platforms, data analytics workflows, APF technologies, and AI-enabled audit tools.

Pay

The pay rate range for this position is $81,900 to $135,300. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant's skills, prior experience, qualifications, degrees, professional certifications, work arrangements, and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.