ASST SYSTEM ADMINISTRATOR

About the Role

This position is responsible for supporting the use of computing devices across all of the various units within the Office of Research. Areas of responsibility include but are not limited to: desktop support (Windows/Mac), device imaging, printer management, device inventory, device management via Intune/Addigy, device troubleshooting, user management (AD and Entra), network/IP management, and conference room support. This position requires completion of specified certifications within the first two years of hire for employees who do not already possess them, with department support available.

Responsibilities

• New device imaging – develop, manage and update an automated imaging process to be used throughout the unit
• New device installs and troubleshooting
• Application setup and troubleshooting
• Device tracking and maintenance
• Device network assignment and maintenance
• User/Group maintenance
• Communicate with team regarding issues and resolutions
• Assist end users in device and application usage as well as any other related issues
• Help maintain unit documentation regarding devices, protocols, and processes relevant to the unit

Qualifications

• High school diploma or equivalent
• Knowledge of IT support principles and practices, with the ability to provide technical assistance and troubleshoot hardware, software, and related technology issues
• Fast learning and willing to listen to and be taught by more experienced personnel
• A team player with excellent communication skills
• Great attention to detail and time-management skills
• Analytical thinking and problem-solving capability
• Well-organized and punctual
• Ability to provide high-quality customer support
• Strong capability to document work product and resolution steps

Required Certifications (to be attained within first two years if not already held)

• CompTIA A+
• MS-900
• MD-102 Endpoint Administrator
• Security+
• Apple Device Support

Physical Demands

• Sitting, standing, walking, bending, stooping, pushing, pulling, lifting up to 20 lbs and carrying up to 25 lbs
• Walking between campus buildings
• Sitting or standing for long periods