Asst Sales Mgr- Lee Premium Outlet

About the role

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. We are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. As an Assistant Sales Manager, you will play a crucial role in fostering a culture of hospitality and exceptional customer experiences.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences that build enduring relationships both internally and externally.
• Help customers to look and feel their best by providing style advice based on their specific needs.
• Provide exceptional and meaningful customer service experiences that promote the product and builds brand loyalty.
• Develop and maintain positive working relationships that support a productive work environment.
• Achieve sales and service metrics in key measurable areas including Talbots Classic Awards.
• Reinforce consistent selling and service standards through coaching, training, and accountability.
• Support all areas of operational excellence, including the management of inventory, execution of floorsets, filling orders, recalls, recovery, replenishment, re-tickets etc.
• Prioritize daily tasks and responsibilities to meet the needs of the customer, team, and business.
• Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
• Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.

Requirements

• Passionate about selling, with a natural ability to generate thoughtful ways to drive new traffic into the store.
• A model of professionalism with strong work ethic, integrity, and respect for others.
• Customer-centric, understanding how the importance of exceptional service contributes to growing store sales.
• An educator, coach and mentor that inspires team associates based on their individual strengths.
• Organized and strategic with the ability to make independent decisions and capable of working in a fast-paced ever-changing environment.
• A clear communicator of business-related information, and brand initiatives.
• Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment.
• Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Able to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
• Have open availability of 40 hours per week.

Qualifications

• High school diploma or equivalent.
• At least 2 years of retail sales experience preferred.
• Experience in a fast-paced environment.
• Ability to work independently and manage multiple priorities.
• Strong interpersonal and communication skills.
• Knowledge of POS systems and inventory management.

Skills

• Excellent customer service skills.
• Strong organizational and problem-solving abilities.
• Ability to multitask and prioritize effectively.
• Effective communication and presentation skills.
• Ability to work in a team environment.
• Proficiency with Microsoft Office Suite.

Benefits

• Growth opportunities within the company.
• Comprehensive benefit package including health insurance, retirement plans, and paid time off.
• SMIP: Store Management Incentive Bonus Program.
• Generous discount on Talbots and Haven Well Within merchandise.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts and more.

Pay

$19.00 - $23.75 hourly

Schedule

Flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.