Asst Mgr-Service Center

Support the service center manager in leading employees across all service center functions, ensuring customer satisfaction through timely and proper handling of shipments and administrative support.

Responsibilities

• Establish and maintain effective working relationships through clear communication.
• Ensure daily pre-shift meetings occur with all employees.
• Assist the service center manager in aligning the center’s culture and operating plan with FedEx Freight’s vision and mission to promote organizational change.
• Lead employees in knowledge and skill development; monitor education activity and mentor involvement.
• Set clear expectations, hold employees accountable for goals, and apply corrective action when necessary.
• Maintain a clean and safe working condition for the facility and equipment.
• Establish and support a center safety committee and their activities.
• Ensure all security measures protect employees, freight, equipment, and the facility.
• Routinely communicate with sales to align operations and meet customer needs.
• Review shipment volume, dock layout, routes, staffing, equipment utilization, and processes to optimize efficiency.
• Work with the service center manager to maintain service center processes and ensure shipments stay within the designated operating cycle.
• Lead employees in proper freight handling, including claims prevention, hazardous materials, and OS&D requirements.
• Review and monitor production and efficiency measurements.
• Involve employees in identifying improvement opportunities.
• Manage physical assets, supplies, and vendors; collaborate with fleet maintenance if applicable.
• Review invoices, cost reports, and financial statements to measure performance against budget and reduce costs.
• Work with general office and regional support to ensure consistency and compliance in task requirements.
• Communicate routinely with the service center manager to align leadership direction.
• Comply with all applicable laws, regulations, and company policies.
• Perform other duties as required.

Requirements

• High school diploma or equivalent.
• One year of experience in the transportation industry in an operations leadership or related role.
• Ability to travel as needed.
• Basic written and verbal communication skills.
• Strong communication skills (written, oral, and visual).
• Thorough knowledge of the LTL industry, DOT rules and regulations, OSHA laws, hazardous materials regulations, NMFC, and tariff rules preferred.
• Able to work in a remote location with self-initiative and minimal supervision.
• Multi-tasking and strong organizational skills.
• Proficient in Microsoft Office and internet usage.

Pay

Annual Salary: $80,050.00 - $126,479.00

Benefits

• Health, vision, and dental insurance.
• Personal and sick paid time off.
• 401(k) retirement savings plan.
• Bonus potential.
• Tuition reimbursement.
• Adoption assistance.
• Paid parental leave.
• Paid bereavement leave.
• Vacation (full-time employees only).
• Paid holidays (full-time employees only).