Asst. Housekeeping Mgr

Responsibilities

• Maintain a warm and friendly demeanor at all times.
• Respond to all guest requests, problems, complaints, and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
• Follow up to ensure guest satisfaction.
• Motivate, coach, counsel and discipline all housekeeping personnel according to Highgate Hotel SOP's.
• Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
• Aid in maintaining and controlling all housekeeping equipment.
• Aid in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
• Assist in ensuring efficiency of large guestroom turns.
• Aid in ensuring consistency with departmental opening and closing procedures.
• Aide in conducting housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's.
• Develop employee morale and ensure training of housekeeping personnel.
• Inspect rooms daily and ensure that some rooms are inspected by supervisors on a daily basis.
• Aid in inspecting all VIP rooms prior to arrival.
• Aid in ensuring cleanliness of public areas, guest rooms and back-of-house areas to Highgate Hotel standards.
• Aid in maintaining required pars of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
• Aid in conducting monthly and quarterly housekeeping inventories on a timely basis.
• Aid in ensuring guest privacy and security by correctly following Highgate Hotel procedures.
• Monitor work orders and submit them to Engineering according to hotel procedures.
• Follow up on work orders to ensure completion.
• Conduct pre-shift meetings for room attendants and housemen.
• Respond to emergency situations using information contained in MSD sheets.
• Keep MSD sheets current and easily available.
• Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
• Aid in reviewing housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
• Aid in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
• Ensure implementation of all Highgate Hotel policies and house rules.
• Understand hospitality terms.
• Ensure sign off of all Service Standards by Position competencies for housekeeping staff.
• Carry a pager at all times.
• Operate pagers and radios efficiently and professionally in communicating with hotel staff.
• Ensure the proper use of radio etiquette within the department.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant, and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meetings and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Maintain key control system for house keys.
• Aid in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Use the telephone and computer system for reporting and verifying room status.
• Record all valet laundry for valet cleaners.
• Check and review incoming laundry at the end of the day to ensure all items have been returned.
• Properly store, secure and issue supplies as needed to meet business demands.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Aid in focusing the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
• Aid in reviewing Housekeeping logbook and Guest Request log on a daily basis.
• Aid in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Use the telephone and computer system for reporting and verifying room status.
• Record all valet laundry for valet cleaners.
• Check and review incoming laundry at the end of the day to ensure all items have been returned.
• Properly store, secure and issue supplies as needed to meet business demands.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Aid in focusing the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
• Aid in reviewing Housekeeping logbook and Guest Request log on a daily basis.
• Aid in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Use the telephone and computer system for reporting and verifying room status.
• Record all valet laundry for valet cleaners.
• Check and review incoming laundry at the end of the day to ensure all items have been returned.
• Properly store, secure and issue supplies as needed to meet business demands.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Aid in focusing the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
• Aid in reviewing Housekeeping logbook and Guest Request log on a daily basis.
• Aid in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Use the telephone and computer system for reporting and verifying room status.
• Record all valet laundry for valet cleaners.
• Check and review incoming laundry at the end of the day to ensure all items have been returned.
• Properly store, secure and issue supplies as needed to meet business demands.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Aid in focusing the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
• Aid in reviewing Housekeeping logbook and Guest Request log on a daily basis.
• Aid in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Use the telephone and computer system for reporting and verifying room status.
• Record all valet laundry for valet cleaners.
• Check and review incoming laundry at the end of the day to ensure all items have been returned.
• Properly store, secure and issue supplies as needed to meet business demands.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Aid in focusing the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
• Aid in reviewing Housekeeping logbook and Guest Request log on a daily basis.
• Aid in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Use the telephone and computer system for reporting and verifying room status.
• Record all valet laundry for valet cleaners.
• Check and review incoming laundry at the end of the day to ensure all items have been returned.
• Properly store, secure and issue supplies as needed to meet business demands.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Aid in focusing the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
• Aid in reviewing Housekeeping logbook and Guest Request log on a daily basis.
• Aid in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Use the telephone and computer system for reporting and verifying room status.
• Record all valet laundry for valet cleaners.
• Check and review incoming laundry at the end of the day to ensure all items have been returned.
• Properly store, secure and issue supplies as needed to meet business demands.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Aid in focusing the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
• Aid in reviewing Housekeeping logbook and Guest Request log on a daily basis.
• Aid in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Use the telephone and computer system for reporting and verifying room status.
• Record all valet laundry for valet cleaners.
• Check and review incoming laundry at the end of the day to ensure all items have been returned.
• Properly store, secure and issue supplies as needed to meet business demands.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Aid in focusing the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
• Aid in reviewing Housekeeping logbook and Guest Request log on a daily basis.
• Aid in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Use the telephone and computer system for reporting and verifying room status.
• Record all valet laundry for valet cleaners.
• Check and review incoming laundry at the end of the day to ensure all items have been returned.
• Properly store, secure and issue supplies as needed to meet business demands.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Aid in focusing the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
• Aid in reviewing Housekeeping logbook and Guest Request log on a daily basis.
• Aid in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Use the telephone and computer system for reporting and verifying room status.
• Record all valet laundry for valet cleaners.
• Check and review incoming laundry at the end of the day to ensure all items have been returned.
• Properly store, secure and issue supplies as needed to meet business demands.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Aid in focusing the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
• Aid in reviewing Housekeeping logbook and Guest Request log on a daily basis.
• Aid in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Use the telephone and computer system for reporting and verifying room status.
• Record all valet laundry for valet cleaners.
• Check and review incoming laundry at the end of the day to ensure all items have been returned.
• Properly store, secure and issue supplies as needed to meet business demands.
• Ensure completion of regular maintenance and cleaning projects on