Asst. Director/Applications Manager

About the role

An Application Manager in higher education manages and optimizes university-wide software applications, including student information systems (SIS), learning management systems (LMS), and enterprise resource planning (ERP) platforms.

Responsibilities

• Oversee the implementation, maintenance, and optimization of applications such as Ellucian Banner, Canvas, Argos, IntelliCheck, FormFusion, DegreeWorks, and other educational platforms.
• Provide technical assistance to faculty, staff, and students regarding application functionality and troubleshooting.
• Ensure compliance with FERPA, HIPAA, and other regulatory standards to protect student and institutional data.
• Work with IT teams to integrate third-party applications with existing university systems.
• Develop user guides and conduct training sessions for faculty and administrative staff.
• Manage software updates, patches, and new feature implementations.
• Partner with academic departments, registrars, financial aid offices, and IT teams to align applications with institutional needs.
• Generate reports and dashboards to support decision-making in enrollment, retention, and academic performance.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
• Experience with SQL, Oracle, cloud computing (AWS, Azure), and enterprise applications.
• Familiarity with student records, admissions, financial aid, and academic scheduling systems.
• Strong analytical skills to diagnose and resolve application issues.
• Ability to explain technical concepts to non-technical university staff.
• Experience managing application-related projects within a university setting.