Associate Workday HCM Manager

About the role

At Kognitiv Inc., we’re redefining what it means to be a Workday partner. As one of the fastest-growing companies in the ecosystem, we bring deep expertise, innovative thinking, and a people-first mindset to everything we do. We’re not just building better Workday solutions—we’re building a company where talented people thrive. Ready to do your best work? Join us.

Responsibilities

• Manage a portfolio of clients, including scoping, resourcing, planning, budgeting, and managing deliverables, contracts, and timelines for clients' projects.
• Provide guidance, instruction, direction, and coaching to team members to ensure projects are executed timely and with quality.
• Ensure a strong relationship is built with clients; ensure clients see Kognitiv as a valuable partner to their business.
• Measure, support, and address client satisfaction; ensure escalations are addressed and mitigated in a timely manner. Ensure proper communication with leadership on all escalations.
• Implement and configure Workday solutions for a global customer base. Design, configure, test, and deploy business requirements across multiple Workday HCM module(s) while remaining agile and flexible to clients' changing needs.
• Aid management in monitoring and evaluating consultants' performance, providing feedback, facilitating training and development, and driving retention and engagement within the team.
• Contribute to the organization's knowledge management repository through formal and informal avenues (ex: Q&A, documented deliverables, facilitation of Workday knowledge sharing sessions, regularly posting best practices, etc).
• Act as a mentor and coach for less experienced team members.
• Meet key performance indicators set for this role (ex: utilization target, service level agreements, customer satisfaction scores, etc).
• Work in a fast-paced environment that requires tasks to be completed quickly and accurately.
• Demonstrate Kognitiv's core value, "act like an owner", in all aspects of work.

Qualifications

• 4+ years relevant Workday HCM experience in customer facing roles, such as consulting, project/program management, etc.
• Deep knowledge of Workday Core HCM, Security and Reporting and at least one additional Workday module (Adv. Compensation, Payroll, Recruiting, Talent, Time Tracking, Absence, Learning, Benefits, Prism, BIRT).
• Ability to be effectively and actively engaged on multiple, parallel projects of all sizes in both supporting and leadership roles.
• Demonstrated commitment to deliver excellent client satisfaction; strong client focus with the ability to understand client needs and build relationships.
• Proficiency of project management methodologies, change management principles, tools, and best practices.
• Experience implementing business solutions under competing deadlines and priorities while keeping a high attention to detail.
• Ability to prioritize and organize work to ensure timeliness and quality with no supervision. Ability to effectively manage against timelines, deadlines, and goals for both self and teams.
• Excellent communication and interpersonal skills. Must possess the ability to communicate clearly and effectively, as well as build strong relationships across distributed teams, clients, and time zones.
• Ability to effectively interact and influence individuals across all levels of internal and external organizations (individual contributor to C-Suite).
• Ability and desire to manage, develop, and coach global teams in a remote working environment.
• Ability to work in a fast-paced environment and to adapt to frequent change.
• Advanced Microsoft Excel skills required.
• Ability to meet travel requirements (

Pay

$114,000 USD - $148,200 USD

Schedule

This role is a hybrid role with a blend of client management and consulting responsibilities.