Associate Wire Investigator

Role Responsibilities

• Investigating incoming and outgoing wire transfer inquiries, including non-receipts, returns, missing funds, and payment discrepancies
• Researching payment details using internal banking systems, SWIFT messages (pacs.008, pacs.009, MT199/299), Fedwire, and correspondent bank communication channels
• Performing root-cause analysis and providing accurate and timely resolution to clients and internal stakeholders
• Handling recalls, tracers, amendments, and payment confirmations according to established procedures
• Communicating professionally with internal partners, clients, and correspondent banks to gather information and resolve issues
• Providing clear status updates, explanations, and documentation related to wire investigation outcomes
• Supporting relationship management teams by addressing client concerns and preventing recurrence of operational issues
• Ensuring investigations align with regulatory standards, including OFAC, BSA/AML, and sanctions screening requirements
• Maintaining accurate records of all investigation activities in accordance with audit and compliance guidelines
• Identifying process inefficiencies and recommending improvements to enhance workflow accuracy and timeliness
• Supporting ongoing operational initiatives, system enhancements, and testing activities
• Meting established SLAs, quality metrics, and department performance goals

Benefits & Perks

• Medical, Dental & Vision benefits, available on the first day of employment
• 401(k) with company match
• Paid Time Off (vacation, sick, and company holidays)
• Philanthropic support with paid time off to volunteer
• Employee discounts with major providers (auto, home, pet insurance, and more)

Pay Transparency

The expected salary range for this position is [$66,400 – $70,000], based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.