Associate - Verifications (Overnight)

Key Responsibilities

• Reviewing and approving customer ID documents in accordance with company policy
• Case handling, escalation and resolution
• Communicating with customers to request information, provide support and perform investigations
• Performing enhanced verifications tasks such as PEP and Sanction screening
• Working closely with Risk, Compliance and Customer Support teams to ensure KYC requirements are met
• Escalating suspicious activity or unusual findings
• Keeping accurate and tidy records that are up-to-date and in line with regulatory standards
• Staying up to date with AML/KYC regulations, policy updates, and best practices
• Participating in, and aiding in the delivery, of relevant training programs
• Participating in ad hoc tasks and team projects
• Supporting a 24/7 operation and working overnight shifts (including weekends)

Qualifications

• Ability to make risk-based decisions
• Good attention to detail
• Strong interpersonal skills
• Good understanding of data protection
• Trustworthy and acts with integrity
• Desire and willingness to learn
• Proactivity - maintaining awareness of policies and procedures while complying with AML, Responsible Gambling and Regulatory requirements
• Strong computer, literacy and numeracy skills
• Flexibility to support a 24/7 operation
• Willingness to work overnight shifts