Associate Trust Officer

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices nationwide.

About the role

This is an on-site position located in either our Sioux Falls, SD or Phoenix, AZ office. The Associate Trust Officer is responsible for administering a portfolio of trust accounts in accordance with governing documents, company policies, and regulatory requirements. This role requires exercising independent judgment, delivering high-quality client service, and collaborating closely with internal teams to ensure operational accuracy and compliance.

Responsibilities

• Administer a portfolio of client accounts, including those with complex structures and diverse asset classes.
• Serve as the primary contact for clients, advisors, and external partners; answer client questions and coordinate delivery of services.
• Facilitate and oversee distributions, transactions, and daily account activity.
• Maintain ongoing client communication and service delivery.
• Review account activity, statements, and fee collection.
• Oversee the completion of the tax preparation process and perform annual account reviews.
• Maintain complete and audit-ready account documentation.
• Review onboarding documentation and account closing packages.
• Process asset additions, transfers, and revocations.
• Ensure timely completion of all assigned projects.
• Adhere to company policies, procedures, and regulatory requirements, including BSA/AML.
• Support audits, examinations, and regulatory interactions.
• Complete annual administrative, risk, and investment reviews.
• Prepare and present discretionary requests to committee.
• Promote a strong compliance culture and support process improvements.
• Assist in training and mentoring assigned team members.
• Participate in department meetings and initiatives.
• Support process consistency and operational improvements.
• Partner with and communicate frequently and effectively with Financial Advisors and clients’ attorneys on all trust and estate matters.
• Attend and coordinate with external client advisors, including accountants, attorneys, and family offices.
• Other projects and duties as assigned.

Requirements

• Bachelor's degree or equivalent as demonstrated through work experience, training, military experience, or education.
• Minimum of 2 years’ experience in the trust industry preferred.
• Well-developed written and verbal communication skills with the ability to interact effectively at all organizational levels.
• Strong organizational skills and attention to detail.
• Experience with Microsoft Office Suite.
• CTFA designation a plus.
• Salesforce experience a plus.
• AI Literacy: demonstrated ability to effectively use AI tools and technologies in daily work tasks, including crafting effective prompts, evaluating AI-generated content for accuracy and appropriateness, and integrating AI tools to enhance productivity while maintaining quality standards.
• Comfort with learning new AI applications and understanding their appropriate use cases and limitations.

Pay

The base salary range for this position is $90,000.00 to $110,000.00, exclusive of bonuses and benefits.

Benefits

• Training and professional development.
• Medical, dental, and vision coverage (available to full-time employees and their families).
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses.
• Life and AD&D insurance – employer paid and voluntary options.
• Short-term and long-term disability, workers compensation – employer paid.
• 401k with match and profit sharing.
• Wellness programs and resources.
• Voluntary benefits, including pet insurance.
• 18 days of paid time off (PTO) accrued annually (25 PTO days after 4 years of service).
• 12 paid holidays each year (10 pre-determined and 2 floating days).
• Paid parental leave and paid caregiver leave (caregiver leave available after 6 months of tenure).
• Reimbursement for tuition, licensing, and other credentials (available after meeting service requirements).