Associate Tools Support Engineer - Tool Customization, Support & Configuration

Job Responsibilities

• Provide Tools Support for ALM Troubleshooting issues reported by Users.
• Create new users and create new projects.
• Usage Monitoring and reporting.
• Quality Center Customization support.
• Work closely with all engineering domains to support on ALM tool related topics.
• Support PMT organization to deploy current and new tool suites to engineering projects.
• Support users by creating tool related scripting and automation of repetitive tasks.
• Support engineering teams to extract charts and dashboards from the ALM tools.
• Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
• Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.
• Maintain administrative tasks for Application Maintenance Migration of projects to latest version of the application.
• New patch implementation Validation and verification of the upgraded environment and projects.
• Microfocus QC /ALM / Octane project creation and maintenance.
• Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.
• Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane Administrative tasks for implementing ALM functionality.

Qualifications

• Experience implementing new functionality.
• Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.).
• Designing and developing workflows and configurations.
• Development of template projects and cross project customization.
• Customizing within the dashboard/reporting module.
• Identify, analyze, and mitigate project and operational risks.
• Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.
• Development and communication of tool usage and best practices.
• Understanding and developing SQL queries.
• Knowledge of macro creation.

Skills

• Excellent organizational and interpersonal skills.
• Excellent time management skills.
• Excellent written and verbal communication skills.
• Excellent analytical and problem-solving skills.
• Ability to work independently with minimal supervision.

Experience

• Strong experience with ALM tools like Microfocus QC, ALM, or Octane, including tool setup, customization, and maintenance.
• Proficiency in configuring user roles, entities, workflows, alerts, dashboards, and reporting modules to meet project-specific requirements.
• Experience in troubleshooting and resolving issues related to ALM tools, including user access, system performance, and integration problems.
• Knowledge of SQL for querying data and experience with scripting to automate tasks within ALM tools.
• Experience in deploying and integrating ALM tools across multiple projects, including managing upgrades, patches, and migrations.
• Ability to work effectively with engineering teams, project managers, and IT departments to ensure smooth tool deployment and usage.
• Experience in monitoring tool usage, generating reports, and ensuring optimal performance of ALM tools across projects.
• Ability to assess and mitigate risks related to tool usage and project performance.
• Strong organizational and time management skills to handle multiple projects across different time zones and ensure timely execution.