Associate Technical Writer

Streamline Healthcare Solutions builds innovative, web-based software that empowers behavioral-health organizations to coordinate all service-delivery processes. Since 2003 we have served premier providers with the latest technology, offering competitive compensation, benefits, and a flexible, collaborative work environment where individual contributions are valued.

About the role

The Associate Technical Writer documents product features and maintains end-user materials—user guides, manuals, technical specifications, and knowledge articles—following company styles and standards. This fully remote, U.S.-based position requires occasional travel (up to 10%).

Responsibilities

• Execute procedures of moderate complexity with minimal guidance.
• Author user guides, manuals, technical specifications, and knowledge articles to help customers navigate feature changes and upgrades.
• Adhere to company processes, styles, and standards to translate technical and functional information into user-friendly materials.
• Interview and coordinate with subject-matter experts to ensure accuracy of all end-user content.
• Assist with product-acceptance testing.
• Support activities within the Technical Writing and Knowledge Management groups.

Requirements

• Bachelor’s degree in Communications, Technical Writing, English, Computer Science, or Psychology.
• 0–2 years of professional experience in technical writing or software documentation (internships, equivalent training, or a technical-writing certificate accepted).
• Experience with MS Office, Google Apps, and graphic-imaging software.
• Familiarity with both print and digital media formats.
• Knowledge of the software-development lifecycle (SDLC).
• Strong active-listening, verbal, and written communication skills.
• Keen attention to detail.
• Basic research, data-gathering, and analysis skills.
• Ability to interpret written requirements and technical-specification documents.
• Detail-oriented, innovative, and creative thinking.
• Ability to work independently or as part of a team.
• Strong time-management and organizational skills.

Preferred Qualifications

• Experience with authoring tools such as Adobe FrameMaker, Oxygen XML Editor, MadCap, Microsoft Word, or Markdown.
• Knowledge of Digital Adoption Platforms (WalkMe) and Help Authoring Tools (RoboHelp).

Pay

$50,000 – $60,000 per year, depending on experience.