Associate Technical Partner Manager

Publisher Integration & Management

• Own a portfolio of publisher integrations, accountable for their continued health, and contribute meaningfully to the support of tier 1 publishers.
• Monitor integration health using SQL, Snowflake, Python, Grafana, dashboards, and system logs; identify discrepancies and drive their resolution.
• Contribute meaningfully to the onboarding of new publishers, following established workflows and suggesting process improvements.
• Investigate and troubleshoot data sync and display issues, exploring documentation and available tools before escalating.
• QA and test new fields, features, and integrations with guidance from senior team members.

Technical Troubleshooting & AI-Assisted Development

• Write integration-specific code using AI coding tools like Claude Code (configuration updates, test fixes, and small improvements), submitted through code review with senior guidance.
• Read and write scripts (Python preferred) to automate monitoring and troubleshooting tasks, reducing manual work.
• Analyze API responses, data pipelines, and system logs to diagnose issues and identify root cause within your publisher area.
• Develop expertise in at least one tool or system beyond your publisher network (e.g., Snowflake, Gerrit, Grafana, Jenkins).

Collaboration & Communication

• Act as a liaison between internal stakeholders (Product, Engineering, Client Success, Support) to keep operations running smoothly.
• Serve as a primary contact for your publishers' technical teams, troubleshooting issues and sending clear follow-ups with action items.
• Contribute to specs for engineering work with senior oversight, clarifying requirements and judging feasibility.
• Communicate technical issues and business impact clearly to technical and non-technical audiences, including clients.
• Document findings and keep internal knowledge bases current so others can move faster.

Qualifications

• BA/BS in Computer Science, Engineering, or equivalent practical experience.
• Ability to analyze data and troubleshoot technical issues: working knowledge of SQL, Python, and APIs.
• Curiosity about AI-assisted development and willingness to learn tools like Claude Code to expand what you can deliver.
• Strong problem-solving skills and comfort working in both structured and unstructured workflows while improving processes.
• Techical curiosity and willingness to self-teach in a fast-paced, ambiguous environment.
• Excellent communication skills, with the ability to explain technical issues to both engineers and business stakeholders.
• Strong organizational and time management skills, capable of handling multiple projects at once and knowing when to ask for help.

Bonus Qualifications

• 2+ years of experience in technical support, integration management, consulting, or related fields.
• Exposure to AI coding tools (Claude Code, Codex, or similar) or experience contributing code through a review process.

Benefits

Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time.

In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave.

Successful candidates may also be eligible for variable pay programs based on performance relative to goals and targets.

Annual Base Pay Range: $94,000 USD - $130,000 USD