Associate Technical Account Manager, YES Energy
About the role
We're on the hunt for individuals who bring together technical aptitude and a customer-centric approach to join our YES Energy Client Services team in the role of Associate Technical Account Managers (ATAMs). As an ATAM, you'll be at the forefront of leveraging our state-of-the-art Utility Billing software, a powerful tool engineered to meticulously track energy consumption, pinpoint leaks, alert relevant stakeholders, flag invoice discrepancies, and recover excessive charges. In this role, your billing oversight and customer service excellence will be the driving force behind ensuring our clients receive top-notch service and reliable billing solutions. This position requires flexibility for travel during the second week of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time.
Responsibilities
- Provide technical support and software implementation guidance to a portfolio of assigned Yardi clients.
- Assist clients with product configuration, deployment, and best practice adoption to ensure successful implementation.
- Troubleshoot and resolve common software application issues while communicating product features effectively.
- Build strong client relationships and continually develop deep expertise in Yardi products and solutions.
Qualifications
- Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
- Ability to learn new concepts and Yardi programs
- Strong written and oral communication skills
- Good interpersonal skills
- Client-centered commitment and focus
- Critical thinking and problem-solving skills
- Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
- Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients
- Proficiency with Microsoft 365 desktop applications
- Experience professionally serving customers in a technical support, sales, or retail service role
- Understanding of the property management or relevant Yardi supported industry and industry best practices
- Working knowledge of accounting practices
- Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language
- Real Estate runs on Yardi.
Benefits
- 100% paid employee medical premiums
- Company profit-sharing plan
- Flexible work arrangements
Pay
$31.25/hr - $32.81/hr