Associate Tech Support Analyst - 3rd Shift

Department Publix Technology Job Category Information Technology/Systems Description Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 260,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs - build the future of technology at Publix. As an Associate Tech Support Analyst, you will provide first and second-level support for the retail and corporate environments for hardware and software applications. Your schedule may vary based on the business need and depend on the team you are selected for. This position is for 3rd shift and the work schedule after the initial training period will typically be between the hours of 9:00pm – 7:30am. Shifts will be 10-hours, four days per week. Why Join Us? Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization. Your Impact Answer phones and log incidents for the calls received.Perform first level problem determination/support via the phone for store/corporate hardware and software application problems.Monitor alerts for hardware and software applications and take appropriate actions. Required Qualifications High school diploma or equivalentOne or more years of customer service and/or phone support experienceStrong analytical and problem-solving skills with attention to detailAbility to handle stressful situations in a professional manner.Professional telephone etiquetteAbility to handle a high volume of work accurately with frequent interruptions.Ability to work varying shifts and weekends.Excellent attendance and punctuality record Preferred Qualifications Current or previous Publix retail experienceFamiliarity supporting Microsoft Windows Servers Benefits Information Employee stock ownership plan that contributes Publix stock to associates each year at no costAn opportunity to purchase additional shares of our privately-held stock401(k) retirement savings planGroup health, dental and vision plansPaid Time OffPaid Parental LeaveShort- and long-term disability insuranceTuition reimbursementFree hot lunches (buffet-style) at facilities with a cafeteriaVisit our website to see all of our benefits: https://jobs.publix.com/benefits/ Year End Bonus To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay. Additional Information Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence. ***Relocation/Household Good Shipment Allowance will NOT be provided.***