Associate SysOps Engineer

Location: Remote, United States | Employment Type: Full-Time

About the role

The Associate SysOps Engineer supports the operations and high availability of our customer environments, including provisioning, maintaining, performance monitoring, and disaster recovery. This role also helps field technical escalations from customer support. You will prioritize uptime, security, and performance while building skills to take on more responsibility. You’ll collaborate with senior team members across time zones to ensure efficient task management and seamless operations.

Responsibilities

• Assist with customer environment implementation and software configuration to meet department lead-time targets.
• Support operational outcomes aligned to department SLA, cost, and automation targets.
• Perform environment updates, migrations, and software upgrades under senior guidance.
• Monitor customer environments using Azure Monitor, Log Analytics, and alerting systems to detect and resolve availability issues.
• Support day-to-day service reliability by monitoring key metrics, responding to alerts, and escalating issues as needed.
• Identify opportunities for automation and process improvement.
• Participate in on-call rotation, respond to production incidents, and assist with root cause analysis and preventive measures.
• Communicate clearly during incidents and contribute to post-incident reviews, including written summaries for stakeholders.
• Support cost optimization efforts in Azure, contributing to department FinOps goals.
• Provide excellent customer service and technical support, maintaining high satisfaction levels.
• Update technical documentation, workflows, and knowledge base articles.
• Help identify areas of improvement in operational and security posture through trend analysis.
• Assist with executing changes necessary for maintaining compliance certification.

Requirements

• BS/BA in Computer Science, Engineering, or related field, or equivalent professional experience.
• Up to 1 year of cloud operations or infrastructure experience (relevant internship or academic project experience considered).
• Foundational understanding of computer systems (hardware/software), networks, and IT compliance.
• Exposure to any of the following technologies, tools, and concepts:
  • Microsoft Azure (AWS or Google Cloud a plus).
  • Microsoft Windows Server, IIS, Microsoft SQL Server.
  • Basic scripting or automation using PowerShell, Azure PowerShell Modules, REST APIs, or ARM Templates.
  • Identity management concepts using Azure Entra ID, Okta, OpenID Connect, SAML.

Preferred Qualifications

• Azure fundamentals certification (e.g., AZ-900) or similar.
• Familiarity with orchestration tools such as Terraform, Ansible, Kubernetes, or Azure Pipelines.
• Interest in or exposure to AI-assisted development tools (e.g., Claude, Cursor, GitHub Copilot).
• Foundational knowledge of cryptographic algorithms and protocols (IPSec, TLS, SSH, AES).
• Network and application security device configuration (Cisco, Barracuda, Palo Alto, SonicWall).
• Basic familiarity with high-availability application architecture concepts, such as traffic management and load balancing.

Skills

• Strong customer service orientation with a focus on reliability and trust.
• Developing troubleshooting and problem-solving skills, with learning agility and process adherence.
• Ability to manage multiple priorities in a fast-paced, production-focused environment.
• Passion for cloud technology, continuous learning, and operational improvement.
• Self-motivated, ethical, and professional with a collaborative team-first mindset.
• Willingness to work through ambiguous or undefined problems with senior support.
• Strong attention to detail with awareness of downstream impact on customer environments.

About the company

OneStream is the enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to drive business strategy. Our vision is to be the AI operating system for modern finance, digitizing core financial functions.

Why join us

• Transparency around corporate structure, salary, and benefits.
• Core value of customer success.
• Variety of project work (not industry-specific).
• Strong culture and camaraderie.
• Multiple training opportunities.

Benefits

• Excellent medical plan.
• Dental & vision insurance.
• Life insurance.
• Short & long-term disability.
• Vacation time and paid holidays.
• Professional development.
• 401K retirement plan.

Pay

Gross annual base salary: USD 57,000 – 74,000. Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job-related criteria.