Associate Store Director, Las Vegas

About the role

We are seeking an experienced Assistant Store Director to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences. This role also supports the Store Director in executing all people and business objectives.

Responsibilities

• Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
• Deeply understand, model, and coach Glossier’s mission, vision and values.
• Partner with the store’s leadership team and HR Generalist to drive an inclusive and equitable talent acquisition strategy, and actively work in building a continuous candidate pipeline.
• Develop and empower the store’s team by providing effective and frequent coaching, feedback, recognition and encouragement.
• Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
• Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys.
• Identify areas of potential growth within your teams and coach accordingly to strengthen and further develop these in alignment to core competencies and performance expectations.
• Promote, participate, and drive the completion rate of all Glossier training initiatives.
• Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer experiences.
• Develop and support a culture of accountability for expected service levels, coaching to performance standards, maintaining a constant presence on the floor and facilitating ongoing and constructive feedback.
• Monitor and analyze customer feedback, working with your Store Director and fellow Associate Store Directors to develop and implement customer experience strategies.
• Create effective and strategic team schedules to support the customer experience and meet payroll targets.
• Develop operational knowledge and ultimate mastery of the assigned Division of Responsibility (DOR).
• Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow.

Qualifications

• 3+ years of experience leading teams in a fast-paced retail or hospitality environment.
• Demonstrated experience in growing highly capable, diverse teams and investing deeply in the development of managers and team members.
• Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.
• Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
• Demonstrated ability to show empathy and understanding while still driving action.
• Track record of delivering measurable financial, operational, and customer experience results.
• Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.
• Passion for building exceptional, detail-oriented, customer and employee experiences.
• Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone’s unique beauty journey.
• Highly skilled in defining and executing operational efficiencies a plus.
• Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.