Associate Specialist, Patient Access (Min 6-8 hours weekly and as needed

About the role

Ensemble is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end‑to‑end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy.

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for clients, patients, and colleagues by understanding their needs and exceeding expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating Ensemble’s “Best in KLAS” principles and consistently delivering outstanding results.

The Opportunity

Entry‑level career opportunity offering bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement. This position pays between $17‑$18.15 /hr based on experience. It is an onsite role at HSHS – St. Vincent's Hospital in Green Bay, WI. Available shifts: PRN flexible shifts (minimum 6‑8 hours weekly and as needed).

Responsibilities

• Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while delivering excellent customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls, adhering to policies and providing compassionate service.
• Meet point‑of‑service (POS) goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected, including audits of accounts for other employees, departments, and facilities.
• Conduct audits of accounts, ensure forms are completed accurately and timely, and provide statistical data to Patient Access leadership.
• Pre‑register patient accounts prior to visits, including inbound/outbound calls to obtain demographics, insurance, financial liabilities, and collect POS collections or past‑due balances with payment‑plan options.
• Explain general consent for treatment forms, obtain necessary signatures and witnesses, and distribute patient education documents (e.g., Medicare messages, Tricare messages, Observation Forms, MOON form, consent forms).
• Review eligibility responses in the insurance verification system, select appropriate insurance plan codes, and enter benefit data to support POS collections and billing for a clean claim rate.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software and distribute ABNs to Medicare patients as appropriate.
• Distribute and document other designated forms and pamphlets.

Experience We Love

• 1+ years of customer service experience.
• Inquisitive mindset and openness to innovation, including AI, to improve processes and patient/client experiences.

Minimum Education

High School Diploma or GED required.

Required Certifications

• CRCR certification required within 9 months of hire (company paid).

Pay

$17‑$18.15 per hour, based on experience.

Schedule

PRN flexible shifts, minimum 6‑8 hours weekly and as needed.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well‑being programs.
• People‑first culture rooted in collaboration, growth, and innovation.
• Professional development: company‑paid certification relevant to the field and tuition reimbursement.
• Quarterly and annual incentive programs recognizing employees who exceed expectations.