Associate Specialist, Patient Access

O.N.E Purpose

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

This position pays between $17.00 - $18.15/hr based on experience.

This position is an onsite role, and candidates must be able to work on-site at Ardent - Pascack Valley in Westwood, NJ.

Job Responsibilities

• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
• Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adequately adheres to policies and provides excellent customer service in these interactions with the appropriate level of compassion.
• Is held accountable for point of service goals as assigned.
• Is responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected.
• Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
• Pre-registers patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
• Explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness’s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
• Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
• Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.

Experience

• 1+ years of customer service experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Minimum Education

A High School Diploma/GED is required.

Certifications

• RCCR Required within 9 months of hire (Company Paid)

Benefits

• Join An Award-winning Company
• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution
• 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle
• 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment
• 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance
• 2020, 2022-2023 Energage Top Workplaces USA
• 2022-2024 Fortune Media Best Workplaces in Healthcare
• 2024 Monster Top Workplace for Remote Work
• 2024 Great Place to Work certified

Pay & Benefits

This position pays between $17.00 - $18.15/hr based on experience.

Employment Disclaimers – Ensemble