Associate Software Support Engineer Integrated L2

About the role

Imagine a career where your curiosity and technical skills directly improve healthcare outcomes. At XiFin, you’ll immerse yourself in a collaborative, innovation-driven culture while helping deliver solutions that simplify complex healthcare operations.

Responsibilities

• Collaborate with cross-functional agile teams including software engineers, product experts, and business analysts to investigate and resolve complex technical issues.
• Monitor, triage, and resolve escalated support cases, ensuring timely resolution and high-quality outcomes.
• Perform root cause analysis to identify systemic issues and recommend both short-term fixes and long-term engineering improvements.
• Write and execute SQL queries and scripts to investigate, troubleshoot, and resolve data-related issues, including bulk updates when necessary.
• Analyze application logs, system behavior, and data patterns to diagnose defects and performance issues.
• Contribute to codebase quality by partnering with engineering on defect resolution, testability, and maintainability improvements.
• Manage and contribute to version control systems (e.g., Git/Bitbucket), including reviewing and checking in code changes where appropriate.
• Modify and maintain configuration files, batch processes, and system settings to support issue resolution and optimization.
• Document troubleshooting steps, solutions, and knowledge articles to enhance team efficiency and scalability.
• Participate in peer reviews to ensure consistency, accuracy, and quality of technical solutions.
• Identify opportunities for process improvement and contribute to initiatives that enhance product reliability and support operations.

Requirements

We're looking for a detail-oriented and resourceful technician who enjoys solving complex problems and collaborating across teams. You might be a great fit if you:

• Demonstrate intellectual curiosity and enjoy digging into systems, data, and code to uncover root causes.
• Take ownership of technical challenges and persist through ambiguity to drive resolution.
• Value collaboration and actively engage with cross-functional partners to improve product and customer outcomes.
• Approach problems with a systems-thinking mindset, connecting data, application behavior, and user impact.
• Embrace continuous learning and actively seek opportunities to expand your technical expertise.

Skills and experience

• A combination of the following education and experience factors will be considered:
• B.S. in Computer Science, Information Systems, or a related technical field
• 1–3 years of experience in software support, application engineering, or a related technical role (or equivalent academic project experience)
• Proficiency in Java and SQL, including query writing, debugging, and data analysis
• Experience troubleshooting software applications, including log analysis and issue reproduction
• Familiarity with version control systems such as Git or Bitbucket
• Experience with ticketing systems and case management in an agile or support environment
• Ability to write scripts or queries to investigate and resolve data issues
• Understanding of software development lifecycle (SDLC) and debugging methodologies
• Exposure to healthcare technology systems or regulated environments is a plus

Pay

The expected hourly salary range for this onsite L2 Support Technician role is: San Diego, CA: $33.34-$38.25

Compensation is based on experience, skills, and geographic location. Final compensation will be determined during the selection process and may vary accordingly.