Associate Service Technician or Service Technician (UN204)

About the role

Black Hills Energy is people powered and purpose driven. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. The Associate Service Technician and Service Technician positions involve providing complete customer service activities relative to sale, installation, repair and service in addition to a broad range of gas and electric appliances. Additionally, these roles maintain the Natural Gas Distribution system to provide safe, reliable energy to both residential and commercial/industrial customers.

Responsibilities

• Utilizes effective verbal and written communication skills.
• Exercises effective interpersonal skills with colleagues and customers.
• Follows all safety rules and keeps work areas clean.
• Develops working relationships with maintenance and operations personnel in a team environment.
• Reads meters accurately for proper customer billing.
• Attends safety meetings and other employee training as assigned.
• Participates in community relations activities.

Requirements

• Associate Service Technician: High School Diploma or equivalent. Must hold and be able to maintain a valid Driver's License upon hire. Commitment to working safely. Resides within designated location in accordance with Article 21 of the collective bargaining agreement.
• Service Technician: High school diploma or equivalent. Three (3) years appliance repair and/or installation & service or related experience (technician level). Experience/skills in gas and electric appliance repair. Must hold and be able to maintain a valid Driver's License upon hire. Knowledge of principles of natural gas. Ability to read and understand wiring diagrams and schematics. Basic electricity knowledge. Mechanical skills. Strong appliance repair skills. Good decision-making skills. Ability to use electronic instruments for the diagnosis of complicated appliance repair problems. Creative thinking working independently, with little supervision. Decision-making skills related to safe operation of natural gas distribution system. Strong customer relations skills related to maintain customer on our service program and to sell new products and services as they become available.

Qualifications

• Gas Operations Degree. Formal Appliance repair or electric wiring diagram courses. Appliance repair and/or installation & service or related experience. Experience/skills in gas and electric appliance repair. 1 Year gas experience. Stab Fittings Certification - Ability to obtain and maintain - may be required based on call-out area.
• Good oral and written communications skills. Thorough knowledge of natural gas distribution system, policies, and procedures per company O&M manual. Team player mindset with ability to communicate effectively with peers and management. Ability to work outside in all weather extremes. Ability to effectively communicate with customers. Ability to use hand tools, test equipment, CGI /gas detectors, pressure gauges, line locators. Ability to read maps and fabricate work. Ability to work/walking outside constantly lifting and digging. Must be team oriented. Demonstration of strong work ethic. Strong customer service focus. Knowledge of principles of natural gas. Ability to read and understand wiring diagrams and schematics Basic electrical knowledge. Mechanical skills. Good decision-making skills. Ability to use electronic instruments for the diagnosis of complicated appliance repair problems. Creative thinking on own with little supervision. Decision-making skills related to safe operation of natural gas distribution system. Ability to maintain customer on our service program and to sell new products and services as they become available.

Skills

• Effective verbal and written communication skills.
• Interpersonal skills with colleagues and customers.
• Safety compliance.
• Customer service skills.
• Reading meters.
• Attendance at safety meetings and training.
• Community relations participation.

Benefits

Comprehensive benefits package including annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Pay

Pay Range: Determined by the current Collective Bargaining Agreement. Associate Service Technician: $27.85 - $30.70 per hour. Service Technician: $32.86 - $43.24 per hour.

Schedule

Subject to after-hours on-call status during weekdays, weekends, and holidays.