Associate Service Technician or Service Technician (UN204)

About the role

Black Hills Energy is seeking talented, caring individuals to join our team. We are committed to improving life for over one million customers in 800+ communities across the West and Midwest through the power of energy.

Responsibilities

• Provide complete customer service activities relative to sale, installation, repair and service in relation to gas and electric appliances.
• Maintain the Natural Gas Distribution system to ensure safe, reliable energy supply to both residential and commercial/industrial customers.
• Subject to after-hours on-call status during weekdays, weekends, and holidays.

Requirements

• Associate Service Technician: High School Diploma or equivalent. Valid Driver's License.
• Service Technician: High School Diploma or equivalent. Three (3) years appliance repair and/or installation & service or related experience (technician level). Valid Driver's License.

Qualifications

• Associate Service Technician: Formal Appliance repair or electric wiring diagram courses. Good oral and written communications skills. Thorough knowledge of natural gas distribution system, policies, and procedures per company O&M manual. Team player mindset with ability to communicate effectively with peers and management. Ability to work outside in all weather extremes. Ability to effectively communicate with customers. Ability to use hand tools, test equipment, CGI /gas detectors, pressure gauges, line locators. Ability to read maps and fabricate work. Ability to work/walking outside constantly lifting and digging. Must be team oriented. Demonstration of strong work ethic. Strong customer service focus. Knowledge of principles of natural gas. Ability to read and understand wiring diagrams and schematics Basic electrical knowledge. Mechanical skills. Good decision-making skills. Ability to use electronic instruments for the diagnosis of complicated appliance repair problems. Creative thinking on own with little supervision. Decision-making skills related to safe operation of natural gas distribution system. Ability to maintain customer on our service program and to sell new products and services as they become available.
• Service Technician: Degree. Stab Fittings Certification - Ability to obtain and maintain - may be required based on call-out area. Good oral and written communications skills. Thorough knowledge of natural gas distribution system, policies, and procedures per company O&M manual. Team player mindset with ability to communicate effectively with peers and management. Ability to work outside in all weather extremes. Ability to effectively communicate with customers. Ability to use hand tools, test equipment, CGI /gas detectors, pressure gauges, line locators. Ability to read maps and fabricate work. Ability to work/walking outside constantly lifting and digging. Must be team oriented. Demonstration of strong work ethic. Strong customer service focus. Knowledge of principles of natural gas. Ability to read and understand wiring diagrams and schematics Basic electrical knowledge. Mechanical skills. Good decision-making skills. Ability to use electronic instruments for the diagnosis of complicated appliance repair problems. Creative thinking on own with little supervision. Decision-making skills related to safe operation of natural gas distribution system. Ability to maintain customer on our service program and to sell new products and services as they become available.

Skills

• Effective verbal and written communication skills.
• Interpersonal skills with colleagues and customers.
• Safe work practices and adherence to safety rules.
• Ability to read meters accurately for proper customer billing.
• Attendance at safety meetings and other employee training as assigned.
• Participation in community relations activities.

Benefits

• Comprehensive benefits package including annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Pay

Pay Range: Determined by the current Collective Bargaining Agreement

• Associate Service Technician: $27.85 - $30.70 per hour
• Service Technician: $32.86 - $43.24 per hour

Schedule

Subject to after-hours on-call status during weekdays, weekends, and holidays.