Associate Service Technician or Service Technician (UN204)

About the role

Black Hills Energy is seeking talented, caring individuals to join our team. The Associate Service Technician and Service Technician roles involve providing complete customer service activities, including sales, installation, repair, and service for gas and electric appliances. Additionally, these roles are responsible for maintaining the Natural Gas Distribution system to ensure safe, reliable energy delivery.

Responsibilities

• Utilize effective verbal and written communication skills
• Exercise effective interpersonal skills with colleagues and customers
• Maintain work areas in a clean condition
• Develop working relationships with maintenance and operations personnel in a team environment
• Read meters accurately for proper customer billing
• Attend safety meetings and other employee training as assigned
• Participate in community relations activities

Requirements

• Associate Service Technician: High School Diploma or equivalent
• Service Technician: High School Diploma or equivalent, plus 3 years appliance repair and/or installation & service or related experience (technician level)
• Must hold and be able to maintain a valid Driver's License upon hire
• Commitment to working safely
• Reside within designated location in accordance with Article 21 of the collective bargaining agreement

Qualifications

• Associate Service Technician: High School Diploma or equivalent
• Service Technician: High School Diploma or equivalent, plus 3 years appliance repair and/or installation & service or related experience (technician level)
• Experience/skills in gas and electric appliance repair
• Knowledge of principles of natural gas
• Ability to read and understand wiring diagrams and schematics
• Basic electricity knowledge
• Mechanical skills
• Strong appliance repair skills
• Good decision-making skills
• Ability to use electronic instruments for the diagnosis of complicated appliance repair problems
• Creative thinking working independently, with little supervision
• Decision-making skills related to safe operation of natural gas distribution system
• Strong customer relations skills related to maintaining customer on our service program and selling new products and services as they become available

Skills

• Effective verbal and written communication skills
• Interpersonal skills with colleagues and customers
• Safety compliance
• Reading and understanding wiring diagrams and schematics
• Basic electricity knowledge
• Mechanical skills
• Appliance repair skills
• Decision-making skills
• Electronic instrument use for diagnosis
• Creative problem-solving
• Customer service focus
• Understanding of natural gas distribution systems

Benefits

Black Hills Energy offers a comprehensive benefits package including annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company-paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance. Candidates must successfully pass a pre-employment drug screen and background check.

Pay

Pay Range: Determined by the current Collective Bargaining Agreement
Associate Service Technician: $27.85 - $30.70 per hour
Service Technician: $32.86 - $43.24 per hour

Schedule

Subject to after-hours on-call status during weekdays, weekends, and holidays.