Associate Service Technician

About the Company

In September 2024, Morgan Scientific Incorporated (MSI) joined the Vitalograph group of companies as a wholly owned subsidiary. Vitalograph—a global leader in respiratory diagnostics—has had a long and enduring relationship with Morgan Scientific. For both companies, the decision is a natural progression as the combined expertise allows the enlarged organization to focus on delivering the best possible diagnostic solutions that enable a better understanding of lung health. The acquisition of Morgan Scientific is a key milestone in Vitalograph’s plan to develop its respiratory diagnostics business globally, furthering its goal of providing comprehensive testing solutions that enable the best possible respiratory healthcare. Vitalograph is in the middle of an ambitious growth strategy and is on track to treble its respiratory diagnostics business in the four years leading to 2026.

Benefits

• 401(k) retirement savings plan
• Comprehensive health insurance coverage
• Generous paid time off for work-life balance
• Comprehensive training in respiratory diagnostic products and healthcare installation standards
• Opportunities for professional development and career advancement
• Tuition reimbursement for continuing education

Responsibilities

• Technical Support & Service Operations: Serve as a primary technical resource for troubleshooting, diagnosing, repairing, and resolving complex issues related to respiratory diagnostic equipment, software, and system integration. Provide on-site service, installation, preventive maintenance, calibration, emergency support, and customer training as needed. Collaborate with service management to improve workflows, reduce equipment downtime, and enhance overall service efficiency while delivering exceptional customer support.
• Quality Inspection, Testing & Validation: Perform equipment inspections, testing, calibration, qualification (EQC), validation, and quality verification activities to ensure compliance with company, regulatory, safety, and performance standards. Conduct comprehensive testing and performance evaluations to verify system functionality, accuracy, reliability, and readiness for deployment or customer use.
• Analysis & Troubleshooting: Conduct systematic troubleshooting and root cause analysis to identify, document, and resolve technical, operational, and quality-related issues. Investigate equipment failures, performance deviations, and customer-reported concerns, implementing corrective and preventive actions to restore functionality and maintain compliance with quality standards.
• Documentation & Regulatory Compliance: Maintain accurate and complete service, inspection, testing, validation, and quality records in accordance with company procedures and regulatory requirements. Develop, update, and maintain technical documentation, work instructions, standard operating procedures (SOPs), training materials, and user guides. Participate in audits, CAPA activities, and compliance initiatives to support the effectiveness of the quality management system.
• Order Fulfillment & Equipment Preparation: Support order fulfillment activities by preparing, testing, verifying, documenting, and coordinating equipment prior to shipment. Work closely with logistics, inventory, and operations teams to ensure equipment accuracy, quality, regulatory compliance, and readiness for delivery while meeting project deadlines and customer commitments.
• Customer & Cross-Functional Collaboration: Build and maintain positive customer relationships through professional service interactions, technical expertise, and responsive support. Collaborate with technical support, engineering, sales, quality, logistics, inventory, and other cross-functional teams to address customer needs, communicate service issues, improve product performance, and provide operational feedback.
• Continuous Improvement: Identify opportunities to improve service operations, testing procedures, quality systems, and fulfillment workflows to enhance efficiency, reduce downtime, and strengthen the overall customer experience. Contribute to continuous improvement initiatives and assist with special projects and other technical or operational duties as assigned.

Requirements

• Associate’s degree in engineering, biomedical engineering, or a related field; advanced degrees or certifications (e.g., Certified Biomedical Equipment Technician) are a plus.
• 0-2 years of experience in the medical device space.
• Experience with troubleshooting, testing, calibration, and repair of electronic and mechanical equipment.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Familiarity with diagnostic tools, service software, and calibration procedures.
• Experience with respiratory diagnostic equipment and circuit board soldering is a plus.
• Knowledge of quality control, testing, inspection, and quality management systems (QMS).
• Familiarity with ISO 13485, ISO 9001, FDA QSR, and related regulatory requirements.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Strong written and verbal communication skills; ability to build positive customer relationships and communicate effectively with technical and non-technical audiences.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong organizational skills, attention to detail, and commitment to quality.

Working Conditions

Based onsite out of our Lenexa, KS office, this role will require both fieldwork at healthcare facilities and office-based tasks; travel is expected to provide on-site support based on scheduling and availabilities.

• Ability to lift 50 lbs and move equipment as necessary.
• Perform technical installations and repairs in various healthcare settings as needed.