Associate Service Manager

About the role

Tesla’s Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers. They assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on all aspects of customers, people, operations, and financials.

Responsibilities

• Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience.
• Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring.
• Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations.
• Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable.
• Embrace change, excel in high‑pressure situations, exhibit strong prioritization and time‑management skills, and combine analytical thinking with hands‑on problem‑solving and a customer‑service mindset.
• Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla’s mission, people, and customers.
• Develop technical acumen and knowledge of all Tesla products, service systems, processes, and procedures.

Requirements

• Bachelor’s degree or equivalent experience.
• Prior leadership experience in a service‑focused industry; automotive expertise is not required.
• Experience leading teams and managing a diverse group of roles and responsibilities.
• Strong, proven experience leading field, technical repair, or manufacturing teams in a fast‑paced, technology‑driven environment with significant customer‑facing responsibilities.
• Experience running complex processes using Lean or other improvement techniques.
• Valid driver’s license required.

Benefits

• Medical plans – plan options with $0 payroll deduction.
• Family‑building, fertility, adoption and surrogacy benefits.
• Dental (including orthodontic coverage) and vision plans, both with $0 paycheck contribution options.
• Company‑paid Health Savings Account (HSA) contributions when enrolled in a high‑deductible medical plan.
• Healthcare and dependent‑care Flexible Spending Accounts (FSA).
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
• Company‑paid basic life, AD&D, short‑term and long‑term disability insurance (90‑day waiting period).
• Employee Assistance Program.
• Sick and vacation time (flex time for salaried positions, accrued hours for hourly positions) and paid holidays.
• Back‑up childcare and parenting support resources.
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Weight loss and tobacco cessation programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and perks program.

Pay

$102,600 – $182,400 annual salary plus cash and stock awards and benefits. Pay may vary based on market location, job‑related knowledge, skills, and experience. The total compensation package may also include additional elements dependent on the specific position offered.