Associate Service Manager
Tesla · Vienna, VA · 1 mo ago
On-siteManagementFull-time
What You'll Do
- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
- Develop a knowledge of all Tesla products, service systems, processes, and procedures
What You'll Bring
- Bachelor’s degree or equivalent experience
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Valid driver’s license required
Benefits
- Competitive pay
- Medical plans with $0 payroll deduction
- Fertility, adoption, and surrogacy benefits
- Dental and vision plans with $0 paycheck contribution
- HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Basic Life, AD&D, Short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time
- Commuter benefits
- Tesla Babies program
- Employee discounts and perks program