ASSOCIATE SERVICE ENGINEER

About the role

We are seeking an Associate Service Engineer to provide maintenance support for NetApp and Rubrik storage equipment and perform Rubrik and PayRange installations.

Responsibilities

• Schedule service calls and coordinate parts delivery to meet customer service-level agreements
• Maintain NetApp and Rubrik storage equipment, including troubleshooting and following product repair action plans such as disk and controller swaps
• Serve as “smart hands” with direction from a support center for NetApp and Rubrik maintenance, and Rubrik installations
• Install PayRange devices across multiple local locations
• Interact professionally with IT customers, TSP technical team members, external support organizations, systems administrators, and technical managers

Requirements

• Strong sense of urgency, time management, and customer-facing skills
• General understanding of Microsoft Outlook
• Excellent communication skills by phone, email, and in person
• Reliable, proactive, and able to take ownership of multiple engagements
• Good job stability must be reflected on resume
• Schedule and travel requirements: Weekend, evening, and occasional holiday work required; Solo 24/7 coverage for Omaha, NE plus a 50-mile radius; Work may occasionally extend outside the 50-mile coverage area; Weekly trips to Des Moines, IA may be required at times

Qualifications

• Any IT experience or exposure to data center environments is welcome, but not required

Skills

• Preferred qualifications: Any IT experience or exposure to data center environments is welcome, but not required

Benefits

View our benefits information here: https://marketing.mytsp.net/tsp-benefits

Pay

$21.00 per hour + additional for training milestones

Schedule

Weekend, evening, and occasional holiday work required; Solo 24/7 coverage for Omaha, NE plus a 50-mile radius; Work may occasionally extend outside the 50-mile coverage area; Weekly trips to Des Moines, IA may be required at times