ASSOCIATE SERVICE ENGINEER

Los Angeles, California

About the role

We seek an Associate Service Engineer to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.

Responsibilities

• Provide maintenance support for NetApp and Rubrik
• Schedule service calls and coordinate the delivery of parts to meet the customers’ SLAs
• Maintain NetApp and Rubrik storage equipment, including troubleshooting, following product repair action plans (disk/controller swaps, etc.), and acting as smart hands with direction from a support center
• Perform installations of Rubrik storage equipment, including unboxing, lifting, racking/stacking, and configuration
• Install an array of PayRange devices in multiple locations locally
• Interact with IT customers, TSP technical team members, and external support organizations
• Impact extends to customer technical representatives including systems administrators and technical managers
• Maintain flexibility to travel outside the coverage area when required
• 24/7/365 on-call rotation
• Weekend and evening work required, as are occasional holidays

Requirements

• Any IT experience or exposure to data center environments is welcome but not a requirement
• Hardware troubleshooting experience in work, military service, or as a trusted technical resource for friends and family
• Must have a general understanding of Microsoft Outlook and demonstrate superb communication skills (phone/email/in-person)
• Good job stability must be reflected on resume
• Must be reliable, proactive, and possess the ability to take ownership of multiple engagements
• Positive attitude, professionalism, self-motivation, and ability to learn quickly
• Demonstrates a strong sense of urgency by effectively prioritizing workload, managing multiple service requests, proactively communicating with customers and internal teams, maintaining accurate, real-time documentation, and consistently meeting scheduled commitments with professionalism and punctuality
• Must have reliable transportation and a valid driver’s license
• Must be able to lift and install equipment (up to 75 pounds) into customer racks
• Must be authorized to work in the United States
• Must be a United States citizen

Pay

Up to $25.00 per hour

Benefits

View our benefits information here.

About us

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada. We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.