Associate Service Desk Analyst- 2nd Shift

About the role

Help save lives by ensuring critical radiology findings reach providers quickly, accurately, and compliantly. We are seeking a highly organized and detail-oriented Radiology Communications Analyst to support our Radiology Alert Notification & Escalation Service (RANES) team. In this role, you will be a vital link in patient care, facilitating the timely communication of urgent and clinically significant radiology findings. You will contact ordering physicians, on-call providers, and clinics to ensure critical imaging results are delivered, acknowledged, and documented. The ideal candidate is comfortable handling high-priority situations, communicating clearly with medical professionals, and working in a fast-paced environment to meet strict service-level agreements.

Responsibilities

• Monitor active communication queues and deliver urgent messages to healthcare providers regarding critical radiology findings.
• Contact physicians, clinics, and hospitals according to established protocols and escalation procedures.
• Ensure providers acknowledge receipt of communicated findings in accordance with compliance standards.
• Maintain precise, real-time records of all communication attempts, outcomes, and provider acknowledgments.
• Escalate unresolved communications to supervisors to ensure high-priority cases receive immediate attention.
• Ensure all activities comply with HIPAA and organizational policies.

Qualifications

• Experience: 0-1 year of similar support experience. Experience in healthcare customer service, medical call centers, healthcare operations, patient access, or clinical communications is preferred.
• Education: High school diploma or equivalent (preferred).
• Proven ability to work in a fast-paced environment and manage high call volumes.

Skills

• Strong computer, documentation, and multi-tasking abilities.
• Excellent verbal and written communication skills with the ability to interact professionally with healthcare providers.
• Experience using ITSM tools (e.g., ServiceNow, Salesforce), Automated Call Distributors (e.g., Cisco, Genesys), and Microsoft Office is a plus.

Working Arrangements

• This is a fully remote position based in the United States.
• Our operations run 24/7; this role requires flexibility, as weekly days off may fall on weekdays.
• No travel is required for this role.

Pay

• Salary range: $18.00 per hour.
• This role is also eligible for a 6% pay differential for 3rd shifts and weekends.
• Holiday shifts may be required.

Benefits

• Competitive compensation and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care.
• Join a passionate and gifted team committed to innovation and excellence.