Associate Service Consultant- Greenspoint

About the role

Serves as the single-point-of-contact for customer distribution projects, managing the customer account relationship, coordinating projects from inception to completion, and overseeing distribution system development, reliability, and maintenance. Analyzes, designs, and prepares structural and electrical specifications and work orders. Aligns resources to meet customer service commitments and leads teams to address customer needs, considering cost effectiveness, future growth, safety, code requirements, and customer satisfaction.

Responsibilities

• Collaborates with multiple departments, customers, municipalities, outside consulting firms, and other utilities to gather information required to execute projects accurately and in a timely manner.
• Develops and maintains business partnerships with elected officials and employees of city, county, and state entities to effectively service customers.
• Supports community and civic organizations through active participation, including assisting with project coordination and fund-raising events.
• Demonstrates project coordination skills for distribution capital and maintenance programs for CenterPoint Energy.
• Gathers project information, prepares estimates, analyzes data, and designs electrical and street light distribution facilities.
• Represents the company in service extension negotiations related to service locations.
• Ensures customer obligations are met, negotiates and secures payment of projects, researches easement rights, and maintains completion of construction within specified timeframes.
• Identifies, evaluates, and corrects pre-existing issues related to compliance with governmental regulations, code violations, and CenterPoint Energy standards. Corrective action may require negotiation with customers related to safety, cost, and legal responsibility.
• Reviews facilities for compliance with the National Electric Safety Code (NESC), state, city, and county governmental ordinances, and CenterPoint Energy standards. Must have the ability to gain working knowledge of the National Electric Code (NEC).
• Performs field inspections as needed for final project approval, foreign cable attachments, customer-installed facilities, and miscellaneous customer requests.
• Participates in CenterPoint Energy’s Emergency Operation Plan (EOP), which may require extended work hours conducting facility inspections, field interactions with customers, and other duties to support service restoration.

Requirements

• Bachelor’s degree from an accredited college or university required. Relevant job-related CenterPoint Energy or industry-related experience may be considered in lieu of a degree.
• Two (2) years’ prior work experience preferred. Prior work experience for an electric utility company and/or exposure to project coordination for an electric utility designing overhead and underground electrical distribution systems will be prioritized.

Physical Requirements

• Able to exert up to 10 pounds of force occasionally and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.
• Able to communicate effectively through written and verbal means, either in person or via technical equipment such as a telephone.
• Able to demonstrate and apply manual dexterity to operate a personal computer and common office equipment.
• Able to work a varied schedule with projects and deadlines requiring the ability to meet changing demands.

Working Conditions

• Required to participate in CenterPoint Energy's Emergency Operation Plan (EOP).
• Able to work in a fast-paced environment.
• Able to work regular hours, with occasional or mandatory overtime; may be required to work rotating shifts.
• Able to work indoors in an office environment and outdoors with occasional exposure to all weather conditions, equipment, and noise when at field installation sites.
• Able to operate a motor vehicle and drive daily or for extended time periods safely.

Benefits

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays, and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at headquarters in Houston
• Professional growth and development programs, including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type: Full Time