Associate Service Advisor

Champions Do More – as one of the fastest‑growing and most exciting brands in the industry, Crash Champions is the largest founder‑led multi‑shop operator (MSO) of high‑quality collision repair service in the U.S. The company also operates the growing Crash Champions LUXE | EV Certified brand of high‑line and luxury EV repair centers, serving customers at more than 650 state‑of‑the‑art locations in 38 states. Founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert, Crash Champions has spent more than 25 years anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

• Optimize and develop accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
• Educate customers on the vehicle repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Provide all estimates in a way that supports success in DRP partnerships and achievement of KPI goals.
• Finalize total‑loss administration.
• Deliver personal, trusted service by reviewing the comprehensive repair process with customers, including greeting customers by phone or in‑person and explaining collision repair, insurance claims information, processing, and payment procedures.

Qualifications

• Demonstrate professionalism and embody the Crash Champions culture and brand.
• Arrive every day, on time, ready to learn.
• Commit to 7‑9 months for program completion.
• Maintain a professional appearance.
• Be ambitious.
• Observe all areas of the location and ask questions.
• Attend calls.
• Complete all required training, including assignments in CYOU and I‑CAR.
• Update the tracker once per week through the end of Stage 2.
• Write as many estimates as possible.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401(k) Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

The Company is committed to providing competitive compensation for this role. The actual offer will be based on job‑related knowledge, skills, experience, relevant certifications, and qualifications. This compensation and benefits information is accurate as of the posting date and may be modified at any time, with or without notice, subject to applicable law.