Associate, Selling

Saks OFF 5TH is a leading destination for luxury off-price fashion. In our stores across the U.S. and online at SaksOFF5TH.com, we offer a compelling assortment of high-end designers and everyday favorites at the best prices. We prioritize a digital-first operating model focused on delivering a superior customer experience.

About the role

As a Sales Associate, you will play a vital role in creating a memorable customer experience and upholding our reputation as the premier luxury-value destination. You will directly impact our business by building your unique presence as a style advisor and finding creative ways to entice our customers to return for a personalized shopping experience. Become an expert within the off-price luxury market by staying up-to-date on product knowledge and enhancing the Saks OFF 5TH clienteling experience.

Responsibilities

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Be familiar with store inventory to provide customers with best product knowledge
• Consistently greet customers and educate them on current promotions
• Foster repeat business by building relationships with customers and promoting Saks credit card
• Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards
• Resolve customer issues through aligning to the core values of trust, integrity and respect
• Achieve individual and store goals for sales, customer acquisition and loyalty program participation
• Participate in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows where needed
• Complete the markdown process with urgency and accuracy in accordance to company standards
• Participate in store programs and selling events
• Maintain the proper display of merchandise in the store, ensuring they comply with brand standards
• Adhere to Asset Protection control and compliance procedures
• Support the store’s shortage and theft awareness program through reporting methods provided by the company
• Efficiently complete tasks or special projects assigned by store leadership

Requirements

• High school diploma or equivalent
• Experience in a retail, customer service, or sales environment
• Proven sales track record and results driven mindset
• Competitive drive and entrepreneurial confidence to succeed
• Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships
• Thorough knowledge of the fashion industry and a passion for sharing your expertise
• Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer’s eyes
• Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers
• Flexibility to work evenings, weekends and public holidays

Benefits

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• 401(k) retirement plan
• Basic life insurance, supplemental life insurance, disability insurance
• A variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
• Opportunity to work in a dynamic, fast-paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• An amazing employee discount

Pay

Salary range: $15.00 - $18.90 per hour. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.