Associate Scheduler - Crew Hotel Operations (Onsite)

The Customer Solutions and Recovery group is responsible for making sure that when a customer’s journey doesn’t go right, employees are given the in-the-moment tools, guideless and processes to help meet the challenge and make the situation right for the customer and United. Job Overview And Responsibilities This role will manage and execute the day to day assigning of crew rooms and transportation for Pilots and Flight Attendants that are primarily driven by unscheduled changes to flight schedules. These daily tasks will be accomplished mainly by Pilot/Flight Attendant CBA, FAR and FAA guidelines. This position will also require a high-level of customer service and collaboration with stakeholders and vendors. A high-level of creative thinking will be required to solve in the moment operational issues and complexities. Monitor and execute daily operations of unassigned hotel and transportation requirements through the use of system alertsCorrect contractual violations of layover hotel assignments caused by irregular operations/reassignments to maintain on-time departures and meet financial objectivesWork closely with Onboard Crew Scheduling, Flight Operations Crew Scheduling, SOC and station operations to accommodate equipment substitutionsCoordinate and communicate crew change information to minimize flight delays or cancellationsKeep supervisors informed of pertinent operational information Accomplish operational and financial objectives for on-time performance and hotel/transportation needs in a customer-focused manner while promoting quality of life for our crew while ensuring compliance with both the AFA and ALPA agreements when assigning hotel rooms and ground transportation Support flight crews and suppliers to resolve questions specific to hotel or transportation issues that are not covered in the pairing informationMaintain the HOME system to ensure accuracy and record all aspects of hotel/transportation informationAssists with HOME automation testing, identify errors and propose solutions to appropriate personnel Optimize daily and monthly hotel and transportation supplier inventories through reuse or cancellation of vacancies to ensure financial objectives are met including the gainsharing programInteract with both Pilot/Flight Attendant Crew Scheduling, and Charter Sales to develop optimum hotel/transportation assignments for extra lift, TDY, Flight Test Pilots, commercial and military chartersExecute the appropriate number of hotel bookings as needed to protect the operation during irregular/unplanned events at the lowest available rate at time of bookingProactively communicates potential sellout cities due to seasonality or special eventsMaintains appropriate telephone availability in order to meet proper customer service levels and performance against goals What’s Needed To Succeed (Minimum Qualifications) Bachelors Degree or background in related airline operations or hotel front desk experience 1+ years of experienceExperience using wide variety of computer applications, including Word and ExcelCustomer Service and communication backgroundStrong Analytical and problem-solving skillsReliable and punctual attendance is an essential function of the positionStrong written and verbal communication skillsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionDemonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security Equal Opportunity Employer https://www.umsystem.edu/ums/hr/eeo. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.