Associate Sales Executive

Location: Somerset, ME | Language: English | Travel: None

About the role

This Associate Sales Executive position is the secondary representative at SAPPI-Somerset, ME. Buckman currently generates approximately $3.4M/yr at this account with growth potential. The role is developmental, involving sample testing, data management, data analysis, and training in sales strategies to increase revenue. Responsibilities include preparing sales reports and forecasts, providing exceptional customer service, and ensuring accurate, timely reporting to the customer regarding program performance.

Responsibilities

• Customer Satisfaction: Manage the customer relationship to make Buckman attractive and prevent attrition through business reviews, service reports, customer entertainment (lunch, dinner, team-building exercises), savings projects, and prompt response to service calls. Conduct data mining for issues as requested.
• Continuous Improvement: Bring savings projects to the customer to improve their process, targeting >10% of sales each year. Propose chemical and/or digital solutions to lower customer costs, identify process changes, assist with implementation, and optimize applications or process variables/controls.
• Account Growth: Reach annual sales targets by increasing volumes or obtaining new applications. Commercialize new applications, increase volumes of existing applications, and work with the sales manager to identify target applications.
• Reporting/Service: Service the account to maintain customer satisfaction through writing service reports, application testing and monitoring, business reviews, process and application troubleshooting, responding to service calls, and maintaining equipment.

Requirements

• Bachelor's Degree
• 1 year or less of job-related experience
• Talent development, facilitation/training skills, and metrics/data analytics experience

Competencies

• Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Develops Talent: Develops people to meet both their career goals and the organization’s goals.