Associate Sales Development Representative (Inbound)

About the role

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, our Sales Development Representatives (SDRs) play a critical role in building pipeline and driving revenue by acting as the first point of contact for prospects who have shown interest in our platform. This is an opportunity to join a high-growth SaaS environment where you’ll partner closely with Marketing and Account Executives to deliver impactful business outcomes for our customers.

Responsibilities

• Respond quickly and effectively to high volumes of inbound marketing leads, including trial sign-ups, demo requests, webinar attendees, and website chats.
• Qualify inbound leads through active listening and discovery calls, understanding customer pain points and aligning them with New Relic’s solutions.
• Collaborate with Marketing and AEs to provide feedback on lead quality, campaign effectiveness, and ensure a seamless handoff of qualified opportunities.
• Manage and organize your pipeline diligently, ensuring strict adherence to lead response SLAs and maintaining impeccable CRM hygiene.
• Exceed daily, weekly, and monthly metrics, including qualified meetings booked and pipeline contribution, while delivering a stellar, frictionless customer experience.

Requirements

• 1+ years of sales experience, preferably in a high-volume outbound prospecting role.
• Grit, drive, and the ability to thrive in a fast-paced, goal-oriented environment.
• A passion for sales, with aspirations to grow into a closing role.
• Strong communication skills (written and verbal) with the ability to engage prospects at all levels.
• Comfort with cold calling and a track record of exceeding targets.
• Critical thinking skills to analyze customer needs and tailor messaging effectively.

Qualifications

Bonus points if you have:

• Experience in SaaS or technology sales.
• Familiarity with CRM tools like Salesforce and sales engagement tools like LinkedIn, 6sense, and sequencing tools.
• Proven success in creating and managing outbound prospecting campaigns.
• A customer-first mindset with enthusiasm for understanding technical solutions.

Please note that visa sponsorship is not available for this position.

Pay

Estimated On-Target Earnings Range: $26.25—$33.93 USD per hour. This role is eligible for a commission plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

Benefits

• Healthcare, dental, and vision coverage.
• Parental leave and planning.
• Mental health benefits.
• 401(k) plan with company match.
• Flexible time-off.
• 11 paid holidays.
• Volunteer time off.
• Other competitive benefits designed to improve the lives of our employees.