Associate Sales Consultant

Since 1967, Toll Brothers has been building luxury homes and communities in premier U.S. locations. As a Fortune 500 company operating in over 60 markets, we are the country’s premier luxury builder offering a wide range of product types and price points for first-time, move-up, active-adult, and second-home buyers. We value diverse perspectives and strive to create an inclusive workplace where all employees feel respected and can be their authentic selves.

About the role

This on-site, full-time position in Newtown, Pennsylvania serves as a training role to become a Sales Consultant. The Associate Sales Consultant assists in achieving all community sales goals, delivering a luxury customer experience from first visit through move-in.

Responsibilities

• Generate Traffic
  • Assist in maintaining online presence with updated information for assigned community (Tollbrothers.com, MLS, etc.)
  • Support Online and Onsite Sales teams to drive internet lead conversion
  • Build and leverage relationships with Real Estate Agents
  • Conduct regular prospecting and appointment setting activities
  • Coordinate with the marketing team to plan traffic-generating activities
• Drives Results
  • Learn how to manage the supply of quick delivery homes in the community
  • Complete competitive analysis on products, features, neighborhoods, and amenities
  • Monitor community and model home appearance to achieve White Glove Checklist standards
  • Demonstrate model home, community/floorplan features, and homesites to customers
  • Utilize core applications (Salesforce, Pivotal, Microsoft Office, E1) to complete business needs and update customer information
  • Provide assistance to prepare and present paperwork, including real estate documents, to customers purchasing a new Toll Brothers home
  • Attend and participate in all sales meetings
• Customer Service
  • Provide customers an exceptional experience, building relationships and learning about their needs
  • Partner with the design studio team to meet business objectives and enhance the customer experience
  • Assist in facilitating the mortgage process with TBI Mortgage, including:
    • Ensuring buyer makes application with TBIM and receives commitment letter
    • Working with customer’s lender to ensure loan is on track to settle, providing documentation and creating comps for appraisers
  • Assist with weekly communication processes with post-sale customers
  • Deliver Tiffany closing gift to homeowner’s new home

Requirements

• Weekend availability is required
• Maintains a full-time, 5-day work week
• Self-starter, motivated to learn through mentorship

Qualifications

• Essential:
  • Real Estate license is required in some states
• Preferred:
  • Bachelor’s degree
  • 1+ years sales and/or customer service experience

Skills

• Customer Service: Gain an understanding of the customer to create win-win solutions
• Selling: Develop sales techniques to generate leads and gain customer commitment
• Collaboration: Work with internal partners (Online Sales and Construction) across departments to serve the customer and generate sales
• Negotiation: Develop the ability to explore alternatives, influence, and persuade to achieve acceptance and commitment
• Communication: Use appropriate grammar, organize ideas clearly, and articulate concisely in speaking and writing
• Coachable: Willingness to be mentored and take on additional responsibilities outside the scope of job duties

Benefits

• Comprehensive medical/dental coverage
• 401(k) with company match
• Discounted stock purchase plan
• Discounts on mortgages, homes, appliances, and more