Associate Robotic Automation Engineer

Responsibilities

• Configure and deploy laboratory automation solutions, including robotic arms, scheduling software, and integrated devices
• Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)
• Troubleshoot field issues in collaboration with engineering, software, and support teams
• Configure relational databases for laboratory scheduling applications
• Maintain deployment documentation and drive process improvements
• Diagnose and resolve technical challenges in deployed systems

Customer Success

• Serve as the professional face of HighRes during on-site client engagements
• Deliver comprehensive training on robotic systems ranging from single arms to room-scale platforms
• Build trusted client relationships by understanding workflows and anticipating needs
• Translate technical concepts into clear language for diverse audiences
• Maintain responsive, professional communication throughout the customer journey

Qualifications

• Required: Bachelor's degree in a technical discipline (Computer Science, Robotics, Engineering, or related field)
• Genuine passion for automation and robotics technology
• Interest and ability in software development
• Basic proficiency in C# or other object-oriented programming languages
• Professional demeanor and ability to represent the company with clients
• Exceptional written and verbal communication skills across diverse audiences
• Ability to lift up to 50 pounds and stand for extended periods
• Comfortable working in laboratory and technical environments
• Current driver's license and valid passport
• Personal transportation for regional travel

PREFERRED

• Experience in customer-facing technical roles (deployment engineering, technical support, field service)
• Background in customer service, hospitality, or client success
• Understanding of robotic arm technologies and laboratory automation software
• Familiarity with networking protocols (TCP/IP) and serial communications
• Basic mechanical and electrical troubleshooting skills
• Experience documenting software issues and technical logs
• Strong organizational and time management abilities
• Adaptability to fluctuating workloads and evolving customer expectations
• Problem-solving mindset with attention to detail