Associate Restaurant Manager
About the role
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include driving excellence in customer service, maintaining company standards in product and facility specifications, supervising food handling procedures and operational processes, and exercising basic, shift‑to‑shift financial control to meet the restaurant profit margin targets. In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments, and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands‑on operational duties and, on an ongoing basis, trains employees, responds to customer service needs, and role models appropriate skills and behaviors in the restaurant. The candidate for ARM is someone considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM’s that do not show progress toward an Individual Development Plan within the first year are subject to demotion or termination.
Responsibilities
- Customer Satisfaction/Product Quality: Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. Drives customer‑focused culture by serving as a role model in resolving customer issues