Associate Research Support Specialist

About the role

Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.

Responsibilities

• Evaluate escalated business incidents to ensure that information provided is complete and displays a clear definition of the issue.
• Determine the appropriate assignment group for incident based on incident protocols.
• Decide the next steps needed to bring an issue to resolution.
• Research the applicable source systems to figure out the nature of the issue.
• Identify which business areas need to be engaged to bring the issue to resolution.
• Provide clear and complete work notes so users clearly understand the progress and status of every incident.
• Ensure a root cause is identified for each issue; the correction is made, and any required cleanup of data is completed.
• Analyze and refine data extracts to create reports.

Experience

Preferred 1-2 years working in healthcare/office setting, or relevant internship or co-op work experience.

Skills

• Excellent oral and written communication skills and be able to follow detailed policies and procedures.
• Must have the ability to work independently and within a team environment.
• Skills in MS Office applications and data management including, but not limited to, Excel, Word, and Access required.

Education

Bachelors Degree preferred.