Associate Representative - Inside Sales

Job ID and requisition details available upon application.

About the role

As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer’s buying experience. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

• Obtain orders through email and telephone calls, verify and enter items, transfer orders to fulfillment, explain stock-outs, and provide expected delivery dates.
• Increase orders by suggesting related items, explaining features, and reviewing customer’s buying history.
• With guidance, own, qualify, and develop opportunities passed from marketing, outside sales, and national accounts.
• Prepare, generate, and follow up on verbal or written quotations to secure orders or determine reasons for loss of order.
• Review open customer order reports and act on open items, including those at risk of missing the customer’s promised delivery date.
• Maintain distribution system backorder reports, associated customer expediting reports and notices, and customer notifications.
• Report industry trends, competitive pricing, and customer feedback to management.

Requirements

• High School Degree or equivalent required; Bachelor’s degree preferred.
• Preferred knowledge and experience in sales and sales administration (0-2 years).
• Familiarity with Microsoft Office and basic computer skills.
• Ability to perform multiple tasks simultaneously.
• Ability to work in a team environment.
• Clear verbal and written communication skills.
• Attention to detail.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Ability to act and solve routine or standard problems; identify and define problems and choose among existing solutions independently.
• Ability to work independently with supervision.
• Ability to travel up to 25%.

Pay

$20.61 - $25.76 per hour. This amount reflects the reasonable expected pay range for the position but may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms of the applicable plan documents. For certain sales roles, commission structures provide additional compensation based on sales results.

Benefits

Wesco offers a benefits program for eligible employees, which may include:

• Paid time off.
• Medical, dental, and vision coverage.
• Retirement savings plans.

About the team

At Wesco, we build, connect, power, and protect the world. As a leading provider of business-to-business distribution, logistics services, and supply chain solutions, we create a dependable world. Our greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture grounded in teamwork and respect, with a workforce of over 20,000 people worldwide. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.