Associate Relationship Manager, Affluent Client Relationships

Responsibilities

• Develop and strengthen client relationships through effective sales, service, and relationship management for affluent priority non-qualified clients with Assets Under Management (AUM) below the Jersey qualifying threshold, or as otherwise defined by the business.
• This will include managing an appropriate client portfolio, as well as delivering NNM and wealth targets, among other objectives.
• Build new and deepen existing client relationships through proactive sales, superior service, and disciplined relationship management.
• Generate new business opportunities by prospecting for investment, deposit, Member-Get-Member (MGM), and credit leads/referrals through servicing existing clients and other deepening initiatives.
• Provide professional investment advice and assistance on investment solutions, including conducting client risk profiling and recommending suitable financial products and services.
• Deliver holistic financial solutions tailored to portfolio clients’ needs and actively manage their relationships through personalised, high-touch service.
• Offer timely information and support to existing and prospective retail clients via phone, email, and other bank-approved communication channels.
• Drive cross-selling of wealth and banking products to increase wealth penetration within the existing affluent client base.
• Identify and convert opportunities to cross-sell wealth products to non-wealth clients, upgrading them into the affluent priority segment next tier of client continuum.
• Develop and execute a clear relationship strategy to acquire new and deepen existing Priority and International client relationships, aligned to segment objectives.
• Create and implement plans to generate investment AUM, investment cash, MGM and credit leads/referrals from existing clients and deepening initiatives, in partnership with investment and credit specialists.
• Drive client base growth through structured prospecting, including branch, client, cross segment and third party referrals.
• Increase wallet share by proactively identifying and winning business from competitors within the existing client portfolio.
• Plan and support the delivery of profitable growth, with a strong focus on building sustainable Assets Under Management (AUM).
• Ensure the delivery of consistently high-quality service to achieve a market leading client experience.

Qualifications

• Strong knowledge of: wealth management products and related process.
• credit products and related processes.
• banking products and related processes.
• client due diligence process
• financial crime and compliance policies
• market news and SC Bank house views
• banking practices and associated regulatory requirements
• how the global financial and investment markets operate.
• Experience Minimum of 2 years sales and client service experience, preferably gained in the banking and financial services industry e.g. bank or investment office, fund manager, private banker etc. and be able to demonstrate a proven sales track record.
• Relationship Management skills for both internal external clients, social skills with people at a variety of levels and degrees of familiarity.
• Sensitive and able to adapt to differing situations/cultures/levels.
• Ability to work under pressure, within tight timeframes and as a team player.
• Good at negotiation skills, problem solving skills and able to deal with complex client instructions via phone, fax, letter, secure message within delegations and limits

Benefits

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.